<p>We are seeking a friendly, professional and experienced Administrative Coordinator for the Revenue Cycle Management department in our Franklin office.</p> <p>Hours: Flexible - 7:00am - 5:00pm CST. This is a 6 month TEMPORARY position - that may possibly become permanent.</p> <p>Key Responsibilities:</p> <p>Mail and Documentation Management</p> <ul> <li> <p>Manage the printing and mailing of paper claims and refund checks.</p> </li><li> <p>Process and track returned mail and address updates from both internal systems and external agencies (e.g., Frost, SIMM).</p> </li><li> <p>Collect, sort, and distribute mail from the office mailbox and holding area.</p> </li><li> <p>Review lockbox correspondence and route documents to appropriate work units, supporting functions such as denials, appeals, and medical record requests.</p> </li></ul> <p>Patient and Third-Party Communications</p> <ul> <li> <p>Respond to patient inquiries and requests from Early Out and Third-Party Collection Agencies.</p> </li><li> <p>Fulfill documentation requests related to patient balances for external partners and collection agencies.</p> </li><li> <p>Manage and resolve patient balance dispute file requests from collections.</p> </li></ul> <p>Payment and Refund Processing</p> <ul> <li> <p>Process incoming patient payments and validate/post refund checks accurately.</p> </li><li> <p>Cross-train on cash posting procedures and serve as a backup for posting zero-pay remittances.</p> </li><li> <p>Retrieve and reconcile zero-pay remittances from various payer portals.</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>High school diploma or equivalent; associate degree preferred.</p> </li><li> <p>1-2 years of healthcare billing, revenue cycle, or administrative support experience.</p> </li><li> <p>Strong organizational and multitasking skills.</p> </li><li> <p>Experience with payment posting, EOBs, EMR and healthcare correspondence preferred.</p> </li><li> <p>Excellent communication and customer service skills.</p> </li></ul>