<p>Customer Finance Specialist</p> <p>Full Time</p> <p>Little Rock, AR, US</p> <p>Requisition ID: 1199</p> <p>POSITION SUMMARY</p> <p>Customer Finance falls within the Finance Department of PerfectVision. Within this role you will have a specialized area that most of your time will be spent on. Each person will be cross trained in all areas of Customer Finance to ensure the support of our customers in any area needed. This position may be responsible for one or more of the following areas: Credit Risk Management, Collections, Order Release, Program Support, and Various Projects.</p> <p>A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.</p> <p>ESSENTIAL FUNCTIONS</p> <p>Reasonable Accommodations Statement</p> <p>To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.</p> <p>Essential Functions Statement(s)</p> <ul> <li>Proactively contact customers via phone and email to follow up on past due invoices and outstanding payments. </li><li>Build and maintain strong customer relationships through professional and courteous communication. </li><li>Prepare and send account statements, collection notices, and payment reminders. </li><li>Monitor customer accounts for past due invoices and follow up on outstanding payments. </li><li>Collaborate closely with customers to resolve billing disputes and payment discrepancies. </li><li>Maintain accurate records of customer interactions, credit approvals, and collection efforts. </li><li>Collaborate with our Sales Team to ensure smooth account management. </li><li>Responsible for reporting and analysis related to credit and collections activities. </li><li>Adhere to company policies and legal guidelines in all credit and collection processes. </li><li>Ability to resolve customer escalations in a timely and efficient manner. </li><li>Provide strong customer service experience with many types of customer groups. </li><li>Strong organizational skills </li></ul> <p>POSITION QUALIFICATIONS</p> <p>Education</p> <ul> <li>High School Graduate or General Education Degree (GED) </li></ul> <p>Experience</p> <ul> <li>Two to four years' related experience in a related role preferred. </li><li>OR three to five years related experience in a customer service role preferred. </li><li>OR General knowledge of business practices and terms. </li></ul> <p>Computer Skills</p> <ul> <li>Computer literate in a Microsoft Windows environment. </li><li>Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, and calculating numbers. </li><li>Basis understanding of Outlook including how to send, forward and reply to incoming e-mail and manage calendar functions. </li><li>General knowledge various standard office equipment including but not limited to multi-line phone and scanner/copier. </li></ul> <p>Other Requirements</p> <ul> <li>Primary language used to perform this job is English. </li><li>Proficiency in any foreign language is a plus. </li></ul>