<p>Customer Success Associate - Portland, Washington</p> <p>Location: Hybrid ~70% Remote, 30% In-field (Travel)</p> <p>Compensation: $60,000 - $70,000 annually (depending on experience) plus competitive variable</p> <p>Territory: Portland, Washington</p> <p>About the Role</p> <p>The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay's digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention.</p> <p>Key Responsibilities</p> <p>Onboarding & Training</p> <ul> <li> <p>Assist new customers with product setup and digital workflow basics</p> </li><li> <p>Participate in remote and in-person onboarding sessions</p> </li><li> <p>Support delivery of educational content for study clubs, events, and webinars</p> </li></ul> <p>Customer Support & Engagement</p> <ul> <li> <p>Serve as a key point of contact for assigned accounts</p> </li><li> <p>Provide first-level support for product-related questions and usage</p> </li><li> <p>Help identify customer needs and encourage product adoption</p> </li></ul> <p>Community Building</p> <ul> <li> <p>Support organization and facilitation of local study clubs and peer-to-peer events</p> </li><li> <p>Promote a collaborative, engaging customer experience across channels</p> </li></ul> <p>Documentation & Escalation</p> <ul> <li> <p>Log interactions and feedback in CRM systems</p> </li><li> <p>Escalate technical issues as needed with clear documentation</p> </li></ul> <p>Required Qualifications</p> <ul> <li> <p>2 years of customer-facing experience (dental, healthcare, SaaS preferred)</p> </li><li> <p>Excellent communication and interpersonal skills</p> </li><li> <p>Comfortable with digital tools, CRM platforms, and remote work</p> </li><li> <p>Willingness to travel occasionally within the assigned region</p> </li><li> <p>Some regional travel with occasional overnight stays (1-2 nights/week max)</p> </li></ul> <p>Employment Type</p> <p>Full-time</p> <p>About SprintRay</p> <p>SprintRay is rewriting the rules of dentistry with technology that's smart, fast, and designed to make life easier for dental professionals. Since 2014, we've been on a mission to deliver the most advanced 3D printing solutions in the industry-combining hardware, software, and materials into one seamless ecosystem.</p> <p>But what really makes SprintRay different is our people. We're a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients' lives.</p> <p>Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we're building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we're united by the same passion-transforming digital dentistry and having fun while we do it.</p> <p>At SprintRay, the future of dentistry is being printed today. Want to be part of it?</p> <p>*</p> <p>Equal Opportunity Employer</p> <p>SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</p> <p>To All Recruitment Agencies:</p> <p>Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.</p> <p>Accessibility</p> <p>If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.</p>