<p>Job Title: Customer Service Representative - Property & Casualty Insurance</p> <p>Location: Schaumburg, IL (Hybrid - in-office once a week)</p> <p>Classification: Full-Time, Non-Exempt, Direct Hire</p> <p>Position Summary:</p> <p>Our client, an international insurance agency, is seeking a Customer Service Representative with a background in Property & Casualty insurance to join a growing, client-focused team in Schaumburg, IL. This hybrid position offers a supportive, professional environment where you will handle service-related tasks for commercial lines clients. The ideal candidate will be detail-oriented, proactive, and capable of working independently while collaborating closely with Account Managers and Producers.</p> <p>Key Responsibilities:</p> <p>Manage service requests and policy changes for commercial P&C clients</p> <p>Prepare and review insurance documents for accuracy and compliance</p> <p>Handle client communications regarding renewals, audits, endorsements, and billing</p> <p>Coordinate with insurance carriers and underwriters for quotes, documentation, and problem resolution</p> <p>Maintain organized records and client files in both digital and physical formats</p> <p>Assist with onboarding of new accounts and prepare presentation materials for clients</p> <p>Monitor timelines and follow up on outstanding items to ensure timely completion of tasks</p> <p>Escalate complex or unusual issues to appropriate team members</p> <p>Qualifications:</p> <p>1+ years of experience in a Customer Service role within Property & Casualty insurance</p> <p>Valid P&C License required</p> <p>Strong working knowledge of commercial lines insurance policies and procedures</p> <p>Excellent communication, follow-up, and problem-solving skills</p> <p>Proficiency in Microsoft Office (Word, Excel, Outlook) and agency management systems (e.g., EPIC, AMS360, Applied)</p> <p>Ability to work both independently and as part of a collaborative team</p> <p>Detail-oriented with strong organizational and time management skills</p> <p>Occasional travel to client sites may be required (must have reliable transportation)</p> <p>Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.</p> <p>The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.</p> <p>The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.</p> <p>After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.</p>