<p>Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.</p> <p>Job Description</p> <p>A Brief Overview</p> <p>We are looking for a highly capable Bilingual (English/Spanish) Triage Specialist to join our team and work from our Los Angeles, CA office. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. The position reports to a manager based in Richmond, VA and works to diligently and quickly set up and assign new claims as our customers report them. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.</p> <p>The primary duties and responsibilities of the role are:</p> <ul> <li>Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims. </li><li>Update new and existing claims in claims database and contact brokers as needed. </li><li>Screen all incoming phone calls, assess and assign out to proper party. </li><li>Prepare written correspondence </li><li>Print attached backup documentation/invoice and mail checks. </li><li>Electronic and paper filing as needed. </li><li>Determining coverage and adjuster assignment. </li><li>Investigating the claim - this requires calling the claimant, insured </li><li>Processing mail and prioritizing workload. </li><li>Technical information gathering through ordering reports, contacting police departments for vehicle/ equipment recovery. </li><li>Responsible for telephone calls from various parties (insured, claimant, etc.). </li><li>Have an appreciation and passion for strong claim management. </li></ul> <p>Core qualifications and requirements for this position include:</p> <ul> <li> <p>Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).</p> </li><li> <p>Knowledge of Service Center policies and guidelines through:</p> </li><li> <p>One year insurance experience (required). General knowledge of commercial workers' compensation insurance strongly preferred.</p> </li><li> <p>Bachelor's degree from an accredited university is strongly preferred.</p> </li><li> <p>Polished and professional written and verbal communication skills. The ability to read and write English is required.</p> </li><li> <p>Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.</p> </li><li> <p>An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.</p> </li><li> <p>Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.</p> </li><li> <p>Client focus - the ability to effectively determine specific client needs and to provide value added solutions.</p> </li><li> <p>Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.</p> </li><li> <p>A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:</p> </li><li> <p>Finding a way to achieve success through adversity.</p> </li><li> <p>Being solution (not problem) focused</p> </li><li> <p>Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.</p> </li><li> <p>Detail oriented with initiative.</p> </li><li> <p>Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.</p> </li><li> <p>Excellent analytical skills.</p> </li><li> <p>Proficient in the use of computer programs, including Word, Excel, and Outlook.</p> </li><li> <p>Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.</p> </li></ul> <p>How We Work - Our Employee Values</p> <p>Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.</p> <p>We are committed to:</p> <ul> <li> <p>Demonstrate entrepreneurial spirit:</p> </li><li> <p>Get the job done in a non-bureaucratic, resourceful manner.</p> </li><li> <p>Create a culture of accountability ensuring the delivery of world-class products and services.</p> </li><li> <p>Do the right thing:</p> </li><li> <p>Act with integrity always.</p> </li><li> <p>Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.</p> </li><li> <p>Collaborate:</p> </li><li> <p>Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.</p> </li><li> <p>Encourage and include unique perspectives at all times.</p> </li><li> <p>Respect each other:</p> </li><li> <p>Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.</p> </li></ul> <p>Physical Demands</p> <p>Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.</p> <p>About Working in Claims at Argo Group</p> <p>Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.</p> <p>Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.</p> <p>We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.</p> <p>Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.</p> <p>We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.</p> <p>Los Angeles pay range: $59,730 - $64,459</p> <p>PLEASE NOTE:</p> <p>Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.</p> <p>If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.</p> <p>Notice to Recruitment Agencies:</p> <p>Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.</p> <p>We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.</p> <p>The collection of your personal information is subject to our HR Privacy Notice</p> <p>Benefits and Compensation</p> <p>We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.</p>