<p>Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.</p> <p>At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.</p> <p>GENERAL DESCRIPTION OF POSITION</p> <p>The Services Coordinator is housed within Campus Living and provides administrative, operational, and customer service support that helps students navigate housing, campus services, and key Student Affairs processes. This position serves as a central service hub for Clark Hall, providing front desk leadership, administrative coordination, and high-quality customer service to students, families, faculty, staff, and visitors. The Services Coordinator supports efficient operations through budget management and processing, parking permit administration for the Forest Grove campus, supervision of student employees, and coordination of divisional and departmental processes. The role requires strong organizational skills, sound judgment, and the ability to work collaboratively across functional areas while remaining responsive to evolving institutional needs.</p> <p>The expected annual salary range is $41,600 - $45,900, depending on qualifications and experience.</p> <p>ESSENTIAL FUNCTIONS</p> <p>The following major responsibilities and secondary functions are essential to the successful performance of this position.</p> <p>MAJOR RESPONSIBILITIES:</p> <p>Front Desk Operations</p> <ul> <li>Manage daily operations of the Clark Hall front desk, serving as a central point of information and support for Student Affairs areas housed in the building. </li><li>Cultivate a high-standard service culture that ensures a welcoming, inclusive, and professional environment for all Clark Hall visitors. </li><li>Assess needs, provide information, coordinate services, and refer individuals to appropriate campus resources. </li><li>Coordinate responses to general email accounts and service inquiries with professionalism and discretion. </li></ul> <p>Access Services & Logistics</p> <ul> <li>Lead administration of parking permits for the Forest Grove campus. </li><li>Coordinate parking application processing, database updates, permit issuance, and customer communication. </li><li>Provide coordination and logistical support for student services such as but not limited to airport shuttles and recreation center passes. </li></ul> <p>Student Employee Supervision</p> <ul> <li>Recruit, hire, train, schedule, and supervise student employees supporting front desk operations and administrative projects. </li><li>Provide ongoing coaching, feedback, and performance oversight to support student growth and leadership. </li><li>Ensure accurate timekeeping and payroll coordination. </li></ul> <p>Financial & Administrative Support</p> <ul> <li>Coordinate administrative budget support for designated Student Affairs areas. </li><li>Process payments, invoices, reimbursements, and purchasing documentation in accordance with university procedures. </li><li>Track expenditures, assist with reconciliation, and support budget monitoring. </li></ul> <p>Housing Administrative Support</p> <ul> <li>Troubleshoot and resolve residential student inquiries with generosity and accuracy, serving as a knowledgeable bridge to appropriate resources. </li><li>Provide administrative and coordination support for housing processes, which may include guest and short-term housing, summer housing, and academic-year housing. </li></ul> <p>Facilities & Office Coordination</p> <ul> <li>Coordinate the day-to-day care of Clark Hall shared spaces, including scheduling, cleanliness, organization, supplies, and operational readiness. </li><li>Serve as an operational and safety support resource for the building. </li><li>Assist with office transitions and onboarding logistics. </li></ul> <p>Divisional & Project Support</p> <ul> <li>Support divisional and departmental projects, initiatives, and events. </li><li>Analyze administrative processes and recommend improvements to enhance efficiency and service delivery. </li></ul> <p>SECONDARY FUNCTIONS:</p> <ul> <li>Serve on university or divisional committees, task forces, and hiring committees as assigned. </li><li>Provide logistical and administrative support for meetings, orientations, trainings, retreats, and special events. </li><li>Assist with preparation and editing of administrative documents, templates, webpages, and communications. </li><li>Provide back-up support to Campus Living and Student Affairs colleagues as needed. </li><li>Identify opportunities to enhance service delivery and the student experience. </li><li>Perform other related duties as assigned. </li></ul> <p>JOB SCOPE:</p> <p>Performs position duties under the direction of the Associate Director of Campus Living, operating within established practices and university policies. Decisions are typically made within defined guidelines but require independent judgment, organization, and initiative. Matters of significant consequence are addressed in consultation with the supervisor.</p> <p>The role carries responsibility for administrative coordination, financial processing, service delivery, and student supervision, with work that can significantly impact operational effectiveness, resource management, and the student experience. The position requires strong interpersonal, organizational, and administrative skills and the ability to adapt to changing priorities.</p> <p>SUPERVISOR RESPONSIBILITY</p> <p>As assigned, direct supervisory responsibility of student employees. Provides training, guidance, scheduling oversight, and task-specific direction to student workers.</p>