<p>Who We Are</p> <p>Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.</p> <p>We Take Care of Our People</p> <p>Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:</p> <ul> <li>Medical, Dental and Vision plans that include no-cost and low-cost plan options </li><li>Immediate 401(k) matching and vesting </li><li>Vehicle purchase and lease discounts plus monthly vehicle allowances </li><li>Paid Volunteer Time Off with company donation to a charity of your choice </li><li>Tuition reimbursement </li></ul> <p>What to Expect</p> <p>The Sr. Manager, Collections Strategy and Planning is primarily responsible for MBOD strategic initiative delivery and implementation for daily collection, recovery, and BK strategies. This role will work closely with the collection and recovery operations and the Risk department analyzing performance, benchmarking, and identifying areas of improvement, managing headcount & staffing requirements, reviewing trends and delinquent portfolio performance. This role requires regular presentations for internal review including strategy design & performance, operational activities, process/system enhancements and staffing capacity review.</p> <p>What You Will Do</p> <ol> <li> <p>Creation, design, and implementation of Pre-C/O, Recovery, and BK Strategy. Develop strategies to enhance operational performance through test vs. control design. Work closely with operational teams to implement strategic changes. Develop monitoring tools to assist operational teams in managing new processes, workflows, and procedures.</p> </li><li> <p>Provide oversight and expertise for the Collections Team developing a thorough knowledge and understanding of all HCA systems and business applications. Work closely with Collections to ensure workflows maximize productivity and efficiency.</p> </li><li> <p>Manage and forecast capacity to maximize the collection staffing efficiency. Work closely with operational teams, OSAT, and FP&A. Develop monitoring tools to monitor agent productivity, CAPE, and CPU. Work and liaise with US-based and Global Teams to drive Collections operational performance.</p> </li><li> <p>Prepare presentations to support recommended strategy changes, process enhancements, performance changes and/or head count reviews based in appropriate analysis.</p> </li><li> <p>Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.</p> </li></ol> <p>What You Will Bring</p> <ul> <li>Minimum 8 years progressive experience in a Captive auto-finance collections and recovery environment. Minimum 3 years supervisory experience. </li><li>Auto finance industry preferred. </li><li>Bachelor's degree in Business Administration, Finance, Statistics, Economics or related field. </li><li>Demonstrated ability to research detailed problems, analyze data and present appropriate recommendations based on facts. </li><li>Ability to conceptualize, design, deploy, and monitor test vs. control strategies. </li><li>Strong knowledge of operational systems, operationally related software and business tools, Microsoft products, data analysis tools, presentation software, and data management software. </li><li>High degree of subject matter expertise in the financial services industry particularly as it relates to collections and call centers. </li><li>Strong organizational skills to meet competing deadlines. </li><li>Excellent communication skills both verbal and written including persuasive presentation skills. </li><li>Ability to drive process improvement and process innovation and effectively propose changes while anticipating impact. </li><li>Proven leader to motivate, coach and develop team members and drive results through others. </li><li>Ability to work well both as an individual contributor and as a member of a team. </li><li>Ability to work in a self-directed environment. </li></ul> <p>Work Environment</p> <p>Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.</p> <p>The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.</p> <p>California Privacy Notice</p> <p>This notice only applies to our applicants who reside in the State of California.</p> <p>The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").</p> <p>If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.</p>