<p>POSITION SUMMARY</p> <p>The employee in this position is responsible for providing superior service to both internal and external guests. The Host/Hostess is also responsible for delivery of customer service to ensure our guests are afforded a remarkable experience.</p> <p>JOB DUTIES AND RESPONSIBILITIES</p> <p>The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned.</p> <ul> <li> <p>Ensure at all times operating principles are being adhered to:</p> </li><li> <p>Clean - Keep all areas clean and pristine.</p> </li><li> <p>Safe - Follow all safety policies and procedures.</p> </li><li> <p>Friendly - Get to know our guests and build genuine relationships with them.</p> </li><li> <p>Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.</p> </li><li> <p>Use the "WE CARE" formula to deliver the best experience to our guests:</p> </li><li> <p>Welcome - We treat strangers like friends and friends like family.</p> </li><li> <p>Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.</p> </li><li> <p>Comfortable - We provide a safe, relaxing and inviting environment.</p> </li><li> <p>Appreciated - We recognize the full value of our guests.</p> </li><li> <p>Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.</p> </li><li> <p>Entertained - We strive to deliver a valuable, enjoyable and delightful experience.</p> </li><li> <p>Adhere to department service standards of being accommodating, accurate, and attentive</p> </li><li> <p>Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.</p> </li><li> <p>Responsible for providing superior guest service including but not limited to seating and greeting the guest.</p> </li><li> <p>Routine manual labor including but not limited to clearing of tables, moving tables and chairs, dust mopping, sweeping, wet mopping, vacuuming and simple operation of basic equipment.</p> </li><li> <p>Takes and serves to-go orders as needed.</p> </li><li> <p>Completes all company-required training within designated time frames.</p> </li><li> <p>Performs other duties as assigned.</p> </li><li> <p>Completes all company-required training within designated time frames.</p> </li></ul> <p>PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT</p> <p>The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p> <p>Physical Demands:</p> <ul> <li>must be able to lift 25 pounds </li><li>must be able to perform repetitive tasks </li><li>must be able to work safely in a busy kitchen environment </li><li>must be able to stand, lift, twist, and bend as required </li></ul> <p>Mental Demands:</p> <ul> <li>must be able to work well with others </li><li>must have basic reading and math skills </li><li>must be able to maintain focus on the task at hand </li><li>must be able to maintain a calm and pleasant attitude in high stress situations </li><li>must have appropriate social skills and enjoy interacting with the public and coworkers </li></ul> <p>Work Environment:</p> <ul> <li>must be able to work in a busy restaurant environment </li></ul> <p>MINIMUM QUALIFICATIONS</p> <p>Education: None Required</p> <p>Training/Experience: None Required</p> <p>Job Knowledge: None Required</p> <p>Other:</p> <ul> <li>Must be able to obtain and maintain a valid gaming license. </li><li>Must be able to receive and maintain all required certification(s). </li><li>Must complete all required company training. </li></ul>