<p>Desktop Support Technician</p> <p>Location: Los Angeles, California (Onsite position)</p> <p>Please note, this role is not able to offer visa transfer or sponsorship now or in the future*</p> <p>Job Summary</p> <ul> <li>We are looking for Desktop Support Technicians with retail experience. </li><li>This is a client-facing role & the candidate will have regular interactions with various store coaches. </li><li>As part of our elite Retail support team that provides technical support and expertise in retail stores. </li><li>This team works in a total contact ownership model that includes receiving direct instructions for L3 SMEs for items within a store. </li></ul> <p>Responsibilities</p> <ul> <li>A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) </li><li>To quickly respond to any question or problem our users have with technology. </li><li>You will work face to face to assess the situation and apply your skills with the knowledge of our environment to resolve </li><li>or escalate to get a resolution and restore service or provide the information. </li><li>Retail support technicians offer customer service problem-solve computer issues provide hardware and support install </li><li>software upgrades create and maintain documentation etc. </li><li>This role requires 2 to 5+ years of Experience in Installing troubleshooting repairing hardware which supports retail operations </li></ul> <p>Salary and Other Compensation:</p> <p>Applications will be accepted until 07/31/2025</p> <p>The annual salary for this position is between $49,001- $92,500 depending on experience and other qualifications of the successful candidate.</p> <p>This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.</p> <p>#CB</p> <p>#IND123</p> <p>The Cognizant community:</p> <p>We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p> <ul> <li>Cognizant is a global community with more than 300,000 associates around the world. </li><li>We don't just dream of a better way - we make it happen. </li><li>We take care of our people, clients, company, communities and climate by doing what's right. </li><li>We foster an innovative environment where you can build the career path that's right for you. </li></ul> <p>About us:</p> <p>Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com</p> <p>Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p> <p>Disclaimer:</p> <p>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <p>Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</p>