<p>The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City including yellow medallion taxis, community car services and livery cars, black car services, luxury limousines, commuter vans and paratransit services. Combined, the TLC regulates industries that are responsible for over 500,000 daily trips, serving over 1,000,000 passengers. Our role is to ensure that each passenger's riding experience is safe, comfortable and convenient. The TLC's licensing and Standards Division is responsible for the review and credentialing of all members of TLC-regulated industries ranging from yellow taxi drivers to commuter van base owners. In total, there are 14 different license types with over 125,000 licensees managed by the Division. The Division is responsible for developing and setting applicant standards, accepting and evaluating applicant submissions and ensuring that licensees maintain the high standards of conduct established by the TLC through proactive compliance monitoring of licensing requirements. The Division strives to provide a high level of customer and client services for our licensees so that they can provide a safe, comfortable and convenient ride for their passengers.</p> <p>TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Supervisor within the Licensing and Standards Division, you will be a key part of that change.</p> <p>Under direction of the Deputy Director of Licensing Services, with latitude for independent initiative and judgment, the successful applicant will perform difficult professional work in the management of the administrative, procedural and operational aspects of the agency's license issuance processes and supervise staff performing such work.</p> <ul> <li>Supervise staff: assign work to staff; hold staff accountable for efficiently completing work in accordance with TLC rules & policy; approve and deny staff time & leave request; hold staff accountable for following time & leave procedures and maintaining appropriate levels of attendance. </li><li>Ensure quality controls are in place and QA assigned work appropriately. </li><li>Analyze data reports to identify process issues and drive continuous improvement on key performance indicators. </li><li>Continuously update and/or assist in updating Standard Operating Procedures (SOPs) to ensure they remain current. </li><li>Review and verify incoming data from applicants who applied for a TLC License to ensure accurate and timely processing of all applications. </li><li>Review all internal and external data and licensing requirements related to the issuance of new and renewal TLC licenses. </li><li>Work directly with the public in a hands-on, direct service provider to customer environment. Ensure that staff provide and disseminate information and handle customer questions and concerns efficiently and effectively. </li><li>Ensure that unit staff update the Agency database (TAMIS) in a timely and accurate manner. </li><li>Ensure that unit staff issue and mail physical licenses efficiently and effectively. </li><li>Attend and represent the Division at Van Hailin and other Community Outreach Events. </li><li>Assist with special projects as assigned. </li><li>Assist Senior Management in developing operational and policy oversight for the Division. Assist staff with enforcing and interpreting policies and procedures. </li></ul> <p>Location:</p> <p>Long Island City, NY</p> <p>To Apply:</p> <p>Please go to cityjobs.nyc.gov and search for Job ID# 719617 or click the "Apply" button below.</p> <p>SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.</p> <p>APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.</p> <p>CLERICAL ASSOCIATE - 10251</p> <p>Minimum Qualifications</p> <p>Qualification Requirements</p> <p>A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.</p> <p>Skills Requirement</p> <p>Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.</p> <p>Preferred Skills</p> <p>The ideal candidate will possess experience working with a large operation(s) have a strong customer service management background (preferably with diverse populations) a background in using technology to enhance process and the proven ability to lead and motivate a team. A keen understanding of current and emerging technologies, including web-based applications and databases, is a plus.</p> <p>55a Program</p> <p>This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.</p> <p>Public Service Loan Forgiveness</p> <p>As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.</p> <p>Residency Requirement</p> <p>New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.</p> <p>Additional Information</p> <p>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p>