<p>The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.</p> <p>ESSENTIAL JOB FUNCTIONS:</p> <ul> <li>Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s). </li><li>Technician time keeping and review on a daily basis; submittal to payroll bi-weekly. </li><li>Creation of repair orders to include customer concerns, contact info, unit info, etc. </li><li>Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same. </li><li>Maintain job files with all pertinent correspondence to each job. </li><li>Daily yard checks and logs and update the customer accordingly </li><li>Update daily key performance indicators (electronic and printed) to be posted in the shop. </li><li>Interact with service management team, and technicians. </li><li>Ensure fabrication materials are readily available in stock </li><li>Allocate and pull parts for repairs orders </li><li>Research and order parts to job spec </li><li>Pickup parts as needed </li></ul> <p>QUALIFICATIONS:</p> <ul> <li>High School Diploma required; Associates or Bachelor's degree a plus </li><li>Prefer at least 5+ years experience in a similar role </li><li>Self-starter with excellent customer service skills </li><li>Strong organizational and time management skills </li><li>Detail oriented </li><li>Strong written and verbal communication skills </li></ul> <p>PSC Benefits:</p> <ul> <li>401(k) with match </li><li>Medical, Dental and Vision Insurance </li><li>Paid Time Off </li><li>Paid Holidays </li><li>Tuition Reimbursement </li><li>Parental Leave </li></ul>