<p>Job Description</p> <p>25% - Requirements Gathering and Analysis</p> <ul> <li>Work with business stakeholders to gather, analyze, and document functional and technical requirements for IT projects. </li><li>Identify areas where IT can improve business processes and propose effective technology solutions. </li><li>Translate business requirements into technical specifications for the IT development and support teams. </li></ul> <p>25% - System Evaluation and Implementation</p> <ul> <li>Assess and evaluate existing IT systems to ensure they meet business requirements and perform optimally. </li><li>Participate in the selection and implementation of new software and hardware solutions. </li><li>Collaborate with developers, system administrators, and vendors to ensure seamless integration of new technology solutions. </li></ul> <p>25% - Troubleshooting and Support</p> <ul> <li>Diagnose and resolve system issues in collaboration with the IT support team to ensure minimal disruption to business operations. </li><li>Provide technical support for software applications and systems, escalating issues as necessary to specialized teams. </li><li>Conduct root cause analysis on system outages and implement preventive measures. </li></ul> <p>10% - Documentation and Process Improvement</p> <ul> <li>Create and maintain technical documentation, including system configurations, workflows, and support procedures. </li><li>Develop and enforce best practices, policies, and procedures for IT operations and system usage. </li><li>Identify opportunities for automation and improved workflows to enhance efficiency across IT functions </li></ul> <p>5% - Project Management and Coordination</p> <ul> <li>Assist in managing IT projects, coordinating tasks, timelines, and resources with relevant teams and stakeholders. </li><li>Monitor project progress, provide status updates to stakeholders, and ensure projects are completed within scope, time, and budget constraints. </li><li>Document and communicate project deliverables, milestones, and challenges. </li></ul> <p>5% - Data Analysis and Reporting</p> <ul> <li>Analyze system and usage data to identify trends, potential issues, and opportunities for improvement. </li><li>Generate reports and dashboards to communicate IT performance metrics and progress to management. </li><li>Recommend actionable insights and improvements based on data findings. </li></ul> <p>5% - Other Duties as Assigned.</p> <p>Required Qualifications</p> <ul> <li>High School Diploma/GED and four years of relevant experience or an Associate's degree and two years of relevant professional experience or a Bachelor's degree. </li><li>Two years of experience in IT analysis, business analysis, or a related field as evidenced by application materials. </li><li>Strong analytical skills with experience to assess complex systems and processes, as evidenced by application materials. </li><li>Two years of experience in data analysis, SQL, and reporting tools (e.g., Power BI, Tableau, etc.) as evidenced by application materials. </li><li>Excellent written communication skills as evidenced by application materials. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Knowledge of IT infrastructure, networks, databases, and business applications as evidenced by application materials. </li><li>Detail-oriented, with strong skills to prioritize tasks and meet deadlines as evidenced by application materials. </li><li>Ability to work independently and as part of a team to solve problems and deliver high quality results as evidenced by application materials. </li></ul>