<p>IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Customer Success Specialist to join our team in Conway, Arkansas. This position is a full-time in office, 5 days a week. Hybrid schedule will be considered after 6 months of training.</p> <p>IntelliTrans is looking for a motivated and detail-oriented Customer Support Specialist to join our team and help support one of our Global Fortune 500 customers. In this entry-level role, you'll work closely with both our internal team and the customer to ensure smooth onboarding, successful adoption of our services, and ongoing support of day-to-day transportation and logistics operations. This position is an excellent opportunity to grow your skills in customer service, supply chain, and transportation management.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>Support the customer success and operations team by helping monitor shipments, update dashboards, and track key performance indicators (KPIs). </li><li>Assist in customer onboarding and implementation efforts by coordinating timelines, tracking deliverables, and providing updates. </li><li>Help maintain strong working relationships with customers through proactive communication, responsiveness, and helpful follow-up. </li><li>Participate in meetings with internal and external stakeholders to help identify issues, track resolutions, and document improvement opportunities. </li><li>Use internal tools and systems to analyze shipment data and assist in cost tracking and reporting. Maintain monthly tracking on rate uploads, routing guides and rebates. </li><li>Support in the preparation of customer reports and documentation related to logistics performance and savings opportunities. </li><li>Provide analytical support to the team by assisting with cost evaluations related to freight, repair and maintenance, storage, and other assigned projects. </li><li>Collaborate with team members and cross-functional departments to help resolve shipment execution or carrier performance issues. </li><li>Assist with gathering feedback from customers and helping identify ways to improve processes and service delivery. </li><li>Other duties may be assigned. </li></ul> <p>QUALIFICATIONS AND BACKGROUND</p> <p>Education: Bachelor's degree or equivalent work experience preferred</p> <p>Experience: 2-3 years in Customer Service or Logistics</p> <p>Skills:</p> <ul> <li>Strong written and verbal communication skills </li><li>Detail-oriented with strong organizational skills </li><li>Proficient in Microsoft Office (Excel, Word, PowerPoint) </li></ul> <p>Competencies:</p> <ul> <li>Strong willingness to learn, take initiative, and grow in the transportation and logistics space </li><li>Interest in supply chain, customer service, or data analysis </li><li>Comfortable working independently and as part of a team </li><li>Positive attitude and commitment to providing high-quality support </li><li>Willingness to work in office </li></ul> <p>IntelliTrans supports workforce diversity and is a committed equal opportunity/ Affirmative action employer.</p>