<p>In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of the Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop a broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.</p> <p>KEY RESPONSIBILITIES</p> <ul> <li>Facilitate issue identification and analysis </li><li>Investigate and resolve technical issues </li><li>Track requests resolution </li><li>Provide technical training </li><li>Build relationships with customers </li><li>Test product changes & software limitations </li><li>Develop and share knowledge articles with others </li></ul> <p>BENEFITS OF WORKING FOR HONEYWELL</p> <p>In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.</p> <p>The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.</p> <p>YOU MUST HAVE</p> <ul> <li>3+ Years of experience in a customer facing environment and role </li><li>Leadership skills and ability to collaborate with other departments and teams. </li><li>Ongoing technical acumen (on top of updated certificates etc.) </li></ul> <p>WE VALUE</p> <ul> <li>Extensive customer facing experience </li><li>Experience in the industry is preferred but not required </li><li>Excellent interpersonal and verbal & written communication skills </li><li>Strong continuous improvement mindset, strong leadership impact </li><li>Experience with Salesforce.com, AWS or cloud environments </li><li>Demonstrated experience with Knowledge Management & Call Center Management </li><li>Strong administration skills </li></ul> <p>ABOUT HONEYWELL</p> <p>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here</p>