<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 05/08/2025 Requisition Number PRN41816B Job Title Academic Program Support Specialist Working Title Residency Evaluator Job Grade B FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary</p> <p>40 hours per week during regular office hours of Monday-Friday 8 am - 5 pm.</p> <ul> <li>Employee required to work the first 90 days on campus 5 days/week </li><li>Hybrid work schedule option after after first 90 days, based on approval of supervisor (3 days/week remote and 2 days/week in office) </li></ul> <p>VP Area Academic Affairs Department 00295 - Office of Admissions Location Anywhere Utah City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $16.50-17.33 commensurate with experience with residency for in-state tuition policies Close Date 05/16/2025 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>The Office of Admissions is currently hiring a Full-Time Residency APSS application evaluator. This employee will be scheduled to work a maximum of 40 hours a week. This is a hybrid in-office and remote position.</p> <p>This position requires employees to work on campus 5 days/week for their first 90 days. At that point, with supervisor approval, employees will have the option to work 3 days/week remotely and 2 days/week on campus.</p> <p>Out of state remote employment is not allowed, candidates must be living in the state of Utah to be considered.</p> <p>While working remotely:</p> <ul> <li>They will evaluate residency applications from students changing their status from non-resident to resident for tuition purposes. </li><li>They will prepare, verify, and enter data into computerized student information systems. </li><li>They will respond to applicant emails regarding their application daily from their email inbox. </li><li>They will manage student university records by performing clerical activities to maintain student files. </li></ul> <p>While working in-office:</p> <ul> <li>They will be responsible for providing general student support for prospective and current students regarding their residency for tuition purposes at the University of Utah. This will involve general knowledge of residency policies, procedures and deadlines along with familiarity with other campus departments and resources. </li><li>This position provides the second level of escalated assistance to customer service needs, one level above the generalized service that clerks are responsible to provide, and one level below the conflict de-escalation that the supervisors are responsible to provide. The employee will answer more detail-specific and complicated phone calls from students, family members and department representatives, providing answers to questions that need some time to answer and some higher-level investigation, as opposed to general answers that the clerks provide. </li><li>They will provide general support at the office walk-up window, assisting students with residency queries in person. </li><li>This position is responsible to lead regular Zoom question and answer sessions with students and parents to answer general questions; they lead these discussions in coordination with a student clerk, who takes minutes and provides copies of resources. </li><li>In addition, they will provide a level of email support, answering higher-level and/or escalated questions within the residency inbox. </li><li>Employees will collaborate with other staff to provide answers and support for more detailed student queries and may be asked to assist with other internal departmental questions. </li></ul> <p>Responsibilities</p> <ul> <li>Learn the University of Utah's policies regarding residency for tuition purposes. </li><li>Conduct evaluations to ensure that all eligible students are classified based on the application they submit, including: </li><li>Reclassifications </li><li>Exception </li><li>Addenda </li><li>Tuition Waivers </li><li>Provide detail-specific email support through the general residency inbox </li><li>Reply to email inquiries about the status of applicants' applications that are assigned to this employee's work queue. </li><li>Upload documents into the applicants' files as needed for the evaluation. </li><li>Answer telephone queries relating to in-state tuition residency and provide detail-specific student and department support </li><li>Provide in-person support to students visiting the office walk-up window </li><li>Collaborate with in-state tuition residency staff to provide detailed student support when needed </li><li>Attend all-staff training sessions and area meetings as instructed by supervisor </li><li>Resolve problems and complaints by researching and locating other sources to assist in solutions </li><li>Collaborate and assist with department projects and objectives when requested </li><li>Demonstrate excellent customer service and effective communication skills </li><li>Complete tasks assigned by supervisor in a timely manner </li><li>Other tasks as assigned. </li><li>This is a partially remote position. In order to perform the job responsibilities remotely, reliable internet connection and a personal computer with web cam are required. Staff are responsible for providing their own laptop or desktop and </li><li>Internet connection while working from home - compensation for these services are not provided. On-boarding and new employee training will be conducted both in-person and virtually via Zoom and Microsoft Teams. </li></ul> <p>This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.</p> <p>Work Environment and Level of Frequency typically required:</p> <ul> <li>Physical Requirements and Level of Frequency that may be required </li><li>Nearly Continuously: Sitting, hearing, listening, talking. </li><li>Often: Repetitive hand motion (such as typing). </li></ul> <p>Minimum Qualifications</p> <p>Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.</p> <p>Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.</p> <p>Preferences</p> <p>Preference will be given to candidates with previous experience in the Office of Admissions at the University of Utah.</p> <p>Type Benefited Staff Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.</p> <p>All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/</p> <p>Online reports may be submitted at oeo.utah.edu</p> <p>https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have 3 or more years of general office experience, 1 of which is in an academic setting, or equivalency? (1 year of higher education is equivalent to 2 years of experience) </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>Do you, or will you, live in Utah as of April 1, 2025? Please note that the Residency Area CANNOT hire employees who will be living out of state. </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter </li><li>List of References </li></ul>