<p>Job Title:?Billing and Production Associate</p> <p>Neal R. Gross and Co. is a premier provider of court reporting and legal support services in Washington, DC, known for our commitment to accuracy, reliability, and client satisfaction. We pride ourselves on delivering exceptional service and value to our clients in the legal profession.</p> <p>Position Overview:</p> <p>The Billing and Production Associate at Neal R. Gross & Co. (NRG&CO) is responsible for ensuring the timely and accurate execution of billing and production tasks, supporting seamless service delivery to clients. This role demands speed, efficiency, and meticulous attention to detail to maintain the highest standards of accuracy and professionalism. The Billing and Production Associate must thrive in a fast-paced environment, is highly organized, and takes pride in delivering precise and efficient results.</p> <p>Location and Hours:</p> <p>After a training period, this role would require someone to work in the office 2 days a week. This role is an eight-hour shift, Monday through Friday. On rare occasions there may be circumstances that require overtime or weekend work.</p> <p>Neal R. Gross & Co Office: 1716 14th St NW, Washington, DC 20009</p> <p>Key Responsibilities:</p> <p>Billing and Invoicing</p> <ul> <li>Process client orders quickly and accurately, ensuring invoices are generated in compliance with all applicable charges, rates, and client-specific requirements. </li><li>Quickly and efficiently take and process client orders electronically or by telephone, ensuring all details are captured and fulfilled correctly. </li><li>Review and validate invoices to ensure accuracy, completeness, and adherence to contracts and purchase orders. </li><li>Monitor client accounts to resolve billing inquiries or disputes efficiently. </li><li>Work within existing billing workflows while contributing ideas for enhancing speed and efficiency. </li></ul> <p>Production and Order Fulfillment</p> <ul> <li>Process incoming transcripts from court reporters and affiliate firms, perform quality control checks, and convert them into final client-ready formats (e.g., PDF). </li><li>Prepare, scan, and quality-control documents, exhibits, and transcripts to ensure proper order fulfillment according to client specifications. </li><li>Send completed transcripts to clients in the required format via email or mail. </li><li>Respond promptly to correspondence in monitored inboxes and escalate or forward messages to the appropriate parties when necessary. </li><li>Communicate effectively with clients regarding special orders, ensuring their needs are met with precision and efficiency </li></ul>