<p>This position will be responsible for performing a variety of clerical duties and functions ranging from a routine to a moderately complex level of difficulty. This includes answering phones, acting as a receptionist, maintaining files in an accurate and confidential manner, documentation proof reading, generation of calendars, and other advanced office documentation. This position will also perform any additional clerical duties associated with the position including customer service and efficient cash handling.</p> <ol> <li> <p>Serves as the first person that welcomes people to the department and directs them to the appropriate area.</p> </li><li> <p>Assists customers to their appointment locations.</p> </li><li> <p>Manages schedules as required.</p> </li><li> <p>Scans information and documentation into appropriate systems.</p> </li><li> <p>Processes Medicaid applications; looks up insurance.</p> </li><li> <p>Registers new patients, enters insurance information, etc. into Electronic Medical Record (EMR) System.</p> </li><li> <p>Maintains forms for client and patient use within designated areas.</p> </li><li> <p>Creates forms for specific appointments, requests, or licensure.</p> </li><li> <p>Assists with completing chart audits and reports.</p> </li><li> <p>Composes tailored correspondence (forms, legal documents, reports, emails, articles, labels, specifications, memoranda, resolutions and other written communications) in response to inquiries from internal and external customers; including, but not limited to, scheduling correspondence, handling general inquiries, typing dictations, or coordinating with respect to agency functions.</p> </li><li> <p>Answers phones, emails and other communications; takes messages, directs calls to appropriate individuals, and performs specialized clerical tasks for assigned division.</p> </li><li> <p>Organizes, classifies, and files documents. Prepares and maintains appropriate file structure; additionally responsible for the retention and storage of any required historical documents.</p> </li><li> <p>Enters data or information from a variety of source documents into a software system and visually verifies accuracy. Makes corrections to information as needed.</p> </li><li> <p>Creates appropriate forms and prepares bills, orders, notes, receipts, permits, and licenses as needed. Reviews the accuracy, completeness, and relevancy of information. Cashes out clients and patients.</p> </li><li> <p>Assists and works with other clerical staff as needed. This includes, but is not limited to, completing mail runs, sorting and distributing mail, and covering other clerical areas.</p> </li><li> <p>Adheres to PHAB core competencies including, but not limited to: T1: 1.2.1, 1.2.2, 1.2.3, 2.1.1, 2.1.2, 2.2.5, 2.4.5, 3.2.1, 3.2.2, 3.3.3, 3.3.5, and 4.1.4.</p> </li><li> <p>Participates in quality improvement efforts and achieving PHAB accreditation requirements. This position will be responsible for using quality improvement (QI) processes and/or techniques to improve the effectiveness of the assigned public health program.</p> </li><li> <p>Attends and participates in conferences, seminars, trainings, or related education classes as assigned.</p> </li></ol> <p>The essential duties and responsibilities defined within this position description are not an all-inclusive list, but a general summary of purpose and primary function of the position. An individual employed in this position may be asked or assigned to perform a wide-range of related tasks, within the scope of the position, department/division, union affiliation, etc. as deemed appropriate by management.</p> <ul> <li>Must have a High School Diploma or G.E.D. </li><li>Must have two (2) years of documented practical work experience in an office environment, with medical office experience preferred </li><li>Knowledge of department procedures, rules, and regulations </li><li>Strong customer service skills </li><li>Attention to detail, ability to communicate clearly with the general public under sometimes stressful conditions, ability to multi-task </li><li>Well versed in modern office procedures, practices, use of equipment and software </li><li>Well versed in the preparation and maintenance of office records and reports. </li><li>Must have and maintain throughout employment a valid driver's license, reliable transportation, and be insurable under the Lucas County Commissioners Risk Management. </li></ul> <p>This position is classified as Office -1 setting and performs a wide range of functions for the Toledo-Lucas County Health Department. Further information may be obtained from Human Resources.</p>