<p>A Little About Us: Operating since 1968, Newmar Corporation has been helping customers explore the outdoor lifestyle, enabling extraordinary mobile experiences as they travel, live, work, and play. Newmar has been synonymous in the RV industry with luxury, quality, and innovative motor coaches. In every part of our company, we relentlessly pursue continuous improvement and enhanced productivity, driving out waste, and creating meaningful strategic differentiation. Newmar is part of Winnebago Industries, Inc. a leading U.S. manufacturer of outdoor lifestyle experiences under the Winnebago, Newmar, Grand Design, Chris-Craft, and Barletta brands.</p> <p>Primary Objective of Position: Creates and finalizes all documentation required for a service repair order prior to the scheduling of the appointment for the customer.</p> <p>Key Areas of Responsibility</p> <ul> <li>Receives phone calls from Customer Service & Customer when a factory service appointment is being requested by the Customer and S.A.R. generates a CASE, documenting details regarding a customer's need for repairs to their motor coach. </li><li>If not available for live call, S.A.R. will receive a Salesforce case from Customer Svc noting the retail or warranty svc appointment request from the owner along with listed details about the motor home repair needs. </li><li>Creates a service repair order in INFOR warranty repairs ONLY and assigns a labor rate code for each repair item. </li><li>Will create list of pre-order warranty parts needed for the service repair order and places the information in Salesforce case under PARTS NOTES. </li><li>Contacts all vendors for their related repair items that require prior authorization for Newmar service tech to perform repairs for warranty related items prior to their service visit. </li><li>Sends e-mails out to sublet Repair facilities for specific Vendors that authorize other service shops to perform their warranty repairs. </li><li>Updates Salesforce appointment cases and tasks continually until all details regarding a customer's appointment is completed. </li><li>Creates a task for the appointment scheduler to schedule the customer's appointment. </li><li>Creates and sends the Estimator a case for all customer RETAIL quote request items in the RETAIL NOTES section of the Salesforce case. </li><li>Assists the Scheduler with functions related to scheduling customer units for repairs as needed. </li><li>Maintains a current knowledge of how major systems and components operate in an RV. </li><li>Takes responsibility for supporting other service center team functions and projects and administrative support related functions as requested. </li></ul> <p>Key Attributes</p> <ul> <li>Good verbal and written communication skills. </li><li>Detailed oriented and organized. </li><li>Good time management skills with an ability to meet deadlines. </li><li>Customer service oriented. </li><li>Strong collaboration skills. </li><li>Resourceful in finding solutions to problems. </li><li>Good and accurate data entry skills. </li><li>Able to work independently. </li><li>Ability to problem-solve. </li><li>Able to learn technical concepts. </li></ul> <p>Education & Experience</p> <ul> <li>High school diploma. </li><li>Proficient in the use of Microsoft Office, especially Word, Excel, PowerPoint, Outlook and Salesforce.. </li><li>Prior experience in a RV Industry service-related role preferred. </li><li>Prior experience performing administrative office functions is required. </li></ul>