<p>Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose</p> <p>Join us at The Oregon Clinic as a full-time Patient Care Coordinator. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Plastic Surgery-East Clinic located in Northeast Portland. Each patient receives the highest value care tailored to their needs.</p> <p>Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you'll help ensure that patients at The Oregon Clinic Plastic Surgery-West Clinic receive the highest value care tailored to their needs.</p> <p>Using strong customer service and communication skills, this is responsible for:</p> <ul> <li>Serve as the primary point of contact for cosmetic patients, building trust and delivering outstanding service. </li><li>Guide patients through their entire cosmetic journey, from consultation to follow-up. </li><li>Provide procedure education and support to ensure a positive experience. </li><li>Schedule cosmetic consultations, treatments, and post-op visits efficiently and accurately. </li><li>Obtaining and completing insurance information. </li><li>Manage incoming referrals, including receiving and concluding with referring providers. </li><li>Support front desk operations and PSS (Patient Services Specialist) duties. </li><li>Assist with insurance-based surgery scheduling. </li><li>Performing additional administrative and support tasks as needed. </li></ul> <p>Salary:</p> <p>Hiring range, based on experience and credentials: $27.26- $36.89 per hour.</p> <p>Workdays: This role is located at the Providence Professional Plaza, with required coverage at the Clackamas satellite location, approximately two days a week, and as needed. Typical hours are Monday-Friday (8:00 am -5:00 pm).</p> <p>Qualifications that support success in this role are based on education, experience and values including:</p> <ul> <li>Minimum of two (2) years of work experience, preferably in a medical office, is required. Specialty care, Plastic Surgery experience is a plus! </li><li>Prior Electronic Medical Record (EMR) experience is strongly preferred. Epic experience is a plus! </li><li>Prior Customer Service and/or Sales experience desired. </li><li>Demonstrated ability to initiate, work independently, and effectively multitask. </li><li>Knowledge of surgical processes, insurance requirements, medical terminology, and office procedures. </li><li>Multi-tasking, organization skills, and attention to detail are highly coveted. </li><li>Excellent attendance and work ethic. </li><li>Positive attitude and desire to be a team player. </li><li>Ability to communicate professionally and effectively with patients, physicians and other team members. </li><li>A commitment to patient-focused care, privacy, and safety. </li></ul> <p>This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.</p> <p>Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!</p> <p>Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:</p> <ul> <li>Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. </li><li>The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. </li><li>Dedicated to providing the highest value care tailored to the needs of each unique patient. </li><li>Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. </li></ul> <p>Our Commitments:</p> <ul> <li>Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. </li><li>A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings. </li></ul>