<p>Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.</p> <p>At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.</p> <p>GENERAL DESCRIPTION OF POSITION</p> <p>The Assistant Director of Operations is a full-time, year-round leadership role in the Campus Living department, driving the strategic management of housing operations to support over 900 students annually. There are two Assistant Directors who serve as the department's authority on housing management systems and operational workflows, ensuring efficient and student-focused processes. They are responsible for designing, implementing, and refining key functions such as housing assignments, billing, and accommodations to enhance the student experience. Acting as a key resource, the Assistant Director provides high-level expertise and guidance to students, families, and campus partners, supporting informed decision-making and seamless operations. This position reports to the Director of Campus Living and Dining.</p> <p>The Assistant Directors of Campus Living Operations share responsibility for the full scope of residential life operations. Duties encompass all aspects of housing management, guest and emergency housing, dining coordination, summer and special programs, budgeting, and peak-period logistics. Responsibilities may be allocated or coordinated between the two positions to ensure efficient and effective operations.</p> <p>MAJOR RESPONSIBILITIES</p> <p>Assigned Areas of Responsibility</p> <p>Each Assistant Director is assigned specific operational areas to lead, ensuring accountability and clear ownership:</p> <ul> <li>Housing Assignments: Develop, implement, and refine housing assignment workflows, ensuring accuracy, efficiency, and alignment with student needs. </li><li>Dining Liaison: Serve as the university liaison to the dining contractor, ensuring operational and contractual requirements are met. </li><li>Annual Housing Programs: Oversee early arrival, late stay, and holiday break housing programs in collaboration with campus partners. </li><li>Summer Programs: Manage summer housing programs, including low-residency MFA students, special residential events (e.g., Music in May), and summer student housing. </li><li>Short-Term and Emergency Housing: Manage guest and emergency housing, including reservations, check-ins, and billing </li><li>Budgets: Coordinate all budgets related to residence halls and dining, including processing payments and tracking expenses </li><li>Operational Oversight: Oversee room inspections, safety checks, and facility operations to maintain a safe, welcoming residential environment. </li></ul> <p>Shared Responsibilities</p> <p>Certain functions are collaborative and are the responsibility of both Assistant Directors:</p> <ul> <li>Housing Systems Expertise: Serve as the department's subject matter expert on the housing management system, including advanced configuration, troubleshooting, and cross-departmental training; conduct regular audits to ensure data accuracy. </li><li>Accommodations: Provide case management and consultation on housing and dining accommodations in partnership with the Office of Accessibility and Accommodation Services </li><li>Occupancy Planning and Analysis: Lead occupancy management efforts, including forecasting, strategic planning, and reporting in collaboration with the Director </li><li>Staff Training and Development: Design and lead training for staff and student employees on housing systems, processes, and customer service best practices </li><li>Communications: Develop and manage housing-related communications, including web content, department emails, and process documentation, ensuring clarity and consistency </li><li>Move-In/Move-Out Coordination: Plan and execute move-in and move-out operations, ensuring efficiency and clear communication with residence life staff and students </li><li>Inventory Management: Oversee departmental inventories, including keys and supplies, optimizing tracking and distribution processes </li><li>Department Program Support: Support departmental priorities, including residential education efforts, community-building programs, and student success initiatives </li><li>Data-Driven Decision-Making: Prepare strategic reports and presentations for senior leadership, using data analysis to inform recommendations and drive improvements; identify and implement innovative process improvements </li><li>Cross-Training and Continuity: Develop working knowledge of the other Assistant Director's assigned areas to maintain seamless operations and service continuity. </li></ul> <p>SECONDARY FUNCTIONS</p> <ul> <li>Participate in after-hours on-call rotation as scheduled. </li><li>Listen for, respond empathetically to, and appropriately refer students experiencing distress, ensuring documentation and follow-up as needed. </li><li>Actively seek innovative ways to improve student experience, student success, and organizational effectiveness. </li><li>Collaborate with marketing and communications staff to develop storytelling and branding initiatives for Campus Living. </li><li>Respond empathetically to student concerns and provide referrals to appropriate campus resources. </li><li>Participate in divisional or university committees, task forces, and hiring panels as appropriate. </li><li>Recruit, train, and supervise student employees. </li><li>Perform other duties, as assigned. </li></ul> <p>JOB SCOPE</p> <p>The Assistant Director of Operations performs duties under the direction of the Director of Campus Living and in alignment with established university policies and processes. While the role is highly collaborative, requiring regular partnership with campus stakeholders and team members, it also demands a significant level of technical expertise and autonomy. The Assistant Director is expected to proactively analyze processes, identify areas for improvement, and implement solutions while maintaining consistency with departmental goals and university standards. Responsibilities include developing workflows, managing housing data systems, training staff and student staff, and providing daily customer service to students, families, and campus partners.</p> <p>SUPERVISOR RESPONSIBILITY</p> <p>Supervises Support-Level Staff: This position supervises several support-level student employees and is responsible for scheduling, task delegation, and performance evaluations.</p>