<p>We are currently seeking a Desktop Support Technician for a full-time direct hire opportunity in Princeton, NJ. The Desktop Support Technician is providing critical support to end users and will collaborate with other members of the ITC team to ensure that the technology and support needs are met.</p> <p>Hourly Rate: $26-$28/hr</p> <p>Core Function:</p> <p>Essential Duties & Responsibilities:</p> <p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.</p> <ul> <li>Identifies, researches, and resolves technical problems. </li><li>Responds to help desk tickets and escalations </li><li>Required to meet the monthly metric standard for 150 tickets closed a month </li><li>Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests </li><li>First contact for walk in support on site to end users </li><li>Assist with AV Support as necessary </li><li>Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.) </li><li>Assist with asset disposition </li><li>Organize, track, and update Assets accordingly (Asset Management) </li></ul> <p>Minimum Knowledge, Skills and Abilities Required:</p> <ul> <li>Basic computer skills required </li><li>In progress or have acquired the CompTIA A+ </li></ul> <p>1 Year Experience with Azure & In-Tune</p> <ul> <li>Demonstrates excellent verbal communication and writing skills. </li><li>Demonstrates good customer service skills and motivation. </li><li>Must be responsible and dependable. </li><li>Must have reliable transportation. </li><li>Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications. </li><li>Ability to work well with various people from staff to high-level administrators. </li></ul> <p>Physical and Mental Demands:</p> <p>The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable</p> <p>accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Physical Demands</p> <p>While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.</p> <p>Mental Demands</p> <p>While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.</p> <p>General Office Environment</p> <p>Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.</p> <p>#LI-BB1</p>