<p>HVAC Field Solutions Specialist</p> <p>KCC is an employee-owned company with multiple divisions related to construction, local HVAC service, and the design/manufacturing of commercial HVAC equipment. This position is for the division that designs and manufactures commercial HVAC equipment, which includes rooftop packaged units, air handlers, DX and hot/chilled water systems. KCC is a quickly growing company with expanding product lines. (KCCcompanies.com)</p> <p>Our Mission:</p> <p>KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.</p> <p>Summary:</p> <p>As an HVAC Field Solutions Specialist you will be responsible for providing support for sophisticated commercial HVAC equipment. This role supports end users and field support technicians via phone, email, remote connection to the technician's computer, or working with other tech support personnel. You will develop an intimate understanding of how the various equipment layout and design. In this role, you will be answering common questions, providing documentation, or could be working with an on-site technician to diagnose minor issues with electrical, refrigeration, controls, or other related HVAC systems. The position requires working with internal engineering or quality teams to discuss field issues that have been discovered or assisting with validation testing of solutions. Optional travel to jobsites is available to assist Controls or Design Engineers, to diagnose and resolve issues not able to be fixed remotely. Applicants with a mechanical or electrical background are a great fit, if interested in a mix of an office environment and some hands-on work, as well as Engineers looking to expand their technical knowledge. KCC's product line specific training will be provided. This position has a high career growth potential for those interested in the HVAC field. This in-office for the first 6-9 months during initial training, with an option to be hybrid after that.</p> <p>Benefits:</p> <p>Employee Stock Ownership Plan (ESOP)</p> <p>9 paid holidays</p> <p>Yearly bonuses</p> <p>Health, dental, & vision insurance</p> <p>401k company match</p> <p>Monthly accrued vacation</p> <p>Paid sick time</p> <p>Employee assistance programs</p> <p>Essential Functions or Responsibilities:</p> <ul> <li>Answer incoming customer inquiries related to HVAC equipment and systems. </li><li>Provide clear and concise explanations to customers regarding technical issues. </li><li>Offer troubleshooting assistance to customers to identify and resolve problems. </li><li>Analyze and diagnose advanced technical issues related to HVAC systems. </li><li>Maintain detailed records of customer interactions and technical issues. </li><li>Identify opportunities to improve field support processes and procedures. </li><li>Stay current with product specifications, manuals, and technical documentation. </li><li>Take on advanced technical issues from lower-level support personnel. </li><li>Gather customer feedback and suggestions for improving products and services. </li><li>Optional travel with senior support personnel to jobsites for further diagnostics. </li><li>Read and diagnose simple controls issues and diagnose using simple programmable logic. </li><li>Participate in continuous education activities (classes, reading manuals, e-learning, etc.) to expand your knowledge and understanding of HVAC systems. </li></ul> <p>Qualifications/Skills:</p> <ul> <li> <p>Requirements:</p> </li><li> <p>Must be able to meet safety/physical requirements.</p> </li><li> <p>High school diploma or equivalent.</p> </li><li> <p>Excellent communication and interpersonal skills.</p> </li><li> <p>Patience and the ability to remain calm under pressure.</p> </li><li> <p>Some experience using computers and Microsoft Office Suite (Excel, Outlook, Word).</p> </li><li> <p>Valid drivers license and able to be put on company insurance for rental vehicles (only if electing for the optional travel).</p> </li><li> <p>Ability to type at least 20 words per minute, or willing to learn within the first 6 months of starting.</p> </li><li> <p>Prefer:</p> </li><li> <p>Previous customer service, support, or customer interaction experience.</p> </li><li> <p>EPA 608 Certification.</p> </li><li> <p>Technical degree, certification, HVAC certification, or related high level education.</p> </li><li> <p>2-5 years of experience working with HVAC equipment.</p> </li></ul> <p>Safety/Physical requirements:</p> <ul> <li>Ability to lift 50 lbs. </li><li>Fluent in English. </li><li>Requires bending, stooping, and standing. </li><li>Must be able to stand from six (6) to eight (8) hours per day. </li><li>Good visual and spatial perception </li><li>Follow established safety policies including, but not limited to, mobile equipment, PPE, emergency response, HAZCOM, first-aid response, etc. </li></ul> <p>Other Duties:</p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warning.</p> <p>KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER</p> <p>Terra Beaver - Talent Specialist - tbeaver@kccmfg.com - 502.493.5848</p> <p>Laura Zoghbi - Recruiting Coordinator - lzoghbi@kccmfg.com - 502.493.5859</p>