<p>Job Description</p> <p>Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.</p> <p>Agilent Technologies is seeking a dynamic and detail-oriented Customer Service Representative to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Provide pre-sales and/or post-sales consulting to customers regarding order fulfillment, service requests, product returns or changes, invoicing, contract issues, and more.</p> </li><li> <p>Manage and coordinate the complete customer experience lifecycle-from order to installation-ensuring compliance with company policies, financial regulations, and international requirements.</p> </li><li> <p>Handle and resolve customer service issues for complex, multi-country, or multi-regional accounts.</p> </li><li> <p>Act as a central communication point between customers and internal departments such as Sales, Manufacturing, Logistics, and Service Delivery.</p> </li><li> <p>Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs.</p> </li><li> <p>Identify and follow up on potential business opportunities through customer interaction and feedback.</p> </li><li> <p>Manage country, regional, or multi-country projects and ensure timely and efficient execution.</p> </li><li> <p>May require multilingual communication skills depending on customer regions.</p> </li></ul> <p>Qualifications</p> <ul> <li> <p>Bachelor's or Master's Degree (or equivalent experience).</p> </li><li> <p>Minimum of 2 years' relevant experience in a customer service, sales support, or operations role.</p> </li><li> <p>General proficiency in customer relationship tools, ERP systems, and internal procedures.</p> </li><li> <p>Strong communication and problem-solving skills.</p> </li><li> <p>Experience working in an international business environment is a plus.</p> </li><li> <p>Ability to communicate in French is a plus.</p> </li></ul> <p>Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.</p> <p>Additional Details</p> <p>This job has a full time weekly schedule. Applications for this job will be accepted until at least May 19, 2025 or until the job is no longer posted.</p> <p>The full-time equivalent pay range for this position is $28.25 - $44.14/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations</p> <p>Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.</p> <p>Travel Required:</p> <p>No</p> <p>Shift:</p> <p>Day</p> <p>Duration:</p> <p>No End Date</p> <p>Job Function:</p> <p>Customer Service</p>