<p>Description</p> <ul> <li>Coordinate daily LTL and FTL shipments, selecting appropriate carriers, confirming pickup details, and ensuring timely dispatch. </li><li>Interpret and apply NMFC classification rules and density-based criteria to outbound shipments. </li><li>Accurately prepare and review all required shipping documentation (including Bills of Lading and supporting paperwork), ensuring completeness and compliance with carrier, customer, and regulatory standards. </li><li>Support Customer Service by responding to shipping inquiries, freight charge estimates, and documentation requests. </li><li>Monitor shipment exceptions and accessorial charges; escalate recurring trends for operational or compliance improvement. </li><li>Maintain shipping records, documentation, and exception logs in support of internal audits and KPI tracking. </li><li>Coordinate trailer movements and internal transfers between facilities in collaboration with the Distribution Supervisor. </li><li>Prepare basic documentation for international shipments (e.g., commercial invoices, packing lists); coordinate with third-party brokers and follow internal Regulatory guidance. </li><li>Ensure compliance with company-defined processes and policies, including standards set forth by the Regulatory department. </li></ul> <p>Requirements</p> <p>BEHAVIORAL CAPABILITIES</p> <p>INTEGRITY: Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self-interests.</p> <p>CUSTOMER FOCUS: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.</p> <p>ENERGY: Exhibits energy, strong desire to achieve, high dedication level.</p> <p>ANALYSIS SKILLS: Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary.</p> <p>INITIATIVE: Goes beyond the "call of duty," finds ways to exceed customer expectations. Shows bias for action ("do it now").</p> <p>ORGANIZATIONAL SKILLS: Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner.</p> <p>PRIORITIZING & COMPLETING TASKS: Spends his/her time on what's important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused.</p> <p>TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others.</p> <p>WRITTEN/VERBAL COMMUNICATIONS: Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.</p> <p>DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.</p> <p>EDUCATION and/or EXPERIENCE</p> <ul> <li>High School Diploma or GED required; associate's degree in supply chain, Business, or related field preferred. </li><li>Minimum 5 years of experience in logistics or supply chain operations. </li><li>General familiarity with export requirements and international shipping documentation preferred. </li><li>Proficient in Microsoft Office Suite; strong Excel skills preferred (e.g., pivot tables, lookups, formatting). </li><li>Experience using TMS platforms, freight portals, or classification software such as ClassIT is helpful. </li><li>Strong attention to detail and ability to manage time-sensitive tasks with accuracy. </li></ul> <p>REQUIRED SKILLS</p> <ul> <li>Microsoft Office Suite </li><li>Proficient in Excel </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>Able to lift 50 pounds </li></ul>