<p>POSITION TITLE: Recovery Outreach Specialist</p> <p>LOCATION: Louisville, KY</p> <p>STATUS: Full Time, Salaried, Exempt</p> <p>PROGRAM: Addiction Recovery Services</p> <p>REPORTS TO: Director of Admission and Outreach</p> <p>INTRODUCTION:</p> <p>Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.</p> <p>BENEFITS:</p> <p>Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:</p> <p>Health and Wellness</p> <p>Employee Assistance Plans (EAP)</p> <p>Health and Wellness Program</p> <p>Medical Coverage</p> <p>Dental Coverage</p> <p>Vision Coverage</p> <p>Flexible Spending Account</p> <p>Health Spending Account</p> <p>Short Term Disability</p> <p>MetLife Legal Plans</p> <p>Financial Wellbeing</p> <p>Competitive Compensation Packages</p> <p>Life Insurance (company paid)</p> <p>403b retirement plan with company fund matching</p> <p>Employee discounts</p> <ul> <li>Loan forgiveness options through federal programs </li></ul> <p>(National Health Corp & Public Service Loan Forgiveness)</p> <ul> <li>All company paid benefits and paid time off effective day one </li></ul> <p>Work Culture</p> <p>Commitment Committee</p> <p>Justice Committee</p> <p>Integrity Committee</p> <p>Compassion Committee</p> <p>DE&I Committee</p> <p>Retention Committee</p> <p>Training & Development</p> <p>VOA LEAD Program- Leadership Development Program</p> <p>VOA University - Staff Development</p> <p>VOA Academy - Clinical Training and Development</p> <p>JOB SUMMARY AND QUALIFICATIONS:</p> <p>The Outreach Specialist is responsible for performing referral screenings, scheduling and completing all initial assessments, and guiding clients through the referral and intake process, acting as the initial point of contact for clients and their referral sources. Outreach Specialist is responsible for oversight of managing referral relationships including coordination of in-person outreach and other communication channels that yield qualified leads for program admission. Outreach Specialist organizes assessing unique census needs for community and facility, understanding and meeting short- and long-term census objectives of facility, and maintaining a census program to meet objectives.</p> <p>WHAT YOU SHOULD HAVE FOR THIS ROLE:</p> <p>This role is very goal driven with a sales focus with skills like inspiring genuine trust, building strong relationships, and continuing to consistently following up. The position requires exceptional communication, customer service, and critical thinking skills. This position also requires skills in time management and experience with clinical services. Experience with computer programs including Microsoft Word, Excel and Outlook is required.</p> <p>The candidate must exhibit compassion toward people living with behavioral health and substance use issues, Hepatitis C and HIV/AIDS and the ability to convey respect to target populations and community partners. The candidate must have the background and aptitude to learn and apply Volunteers of America's personnel and program policies and procedures.</p> <p>RESPONSIBILITIES:</p> <ul> <li>Works closely with referral relationships to support admission goals and strategic priorities. </li><li>Contribute to the comprehensive admission marketing plan to inform, segment, and optimize referral sources. </li><li>Multi-tasks, prioritizes and meets deadlines in a fast-paced work environment. </li><li>Maintains a consistent, positive and professional communication process. This includes but is not limited to regularly communicating with outreach contacts, prospects, residents, staff members, and with department and other managers, including meetings regarding outreach and census discussion. </li><li>Complete phone screenings, verify insurance, schedule appointments, and complete referral assessments </li><li>Work proactively and effectively with referral sources. </li><li>Coordinate services with referral agencies to assist clients who have specific treatment needs not addressed by the VOA Mid-States. </li><li>Persistently contact health care providers, community partners, consumers and other potential referral partners on behalf of Volunteers of America Mid-States. </li><li>Persistently develop leads for potential new referral partners. </li><li>Collaborate effectively with referral sources and community partners. </li></ul> <p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</p>