<p>Note: This is a full-time position, 40 hours per week.</p> <p>POSITION SUMMARY</p> <p>Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff.</p> <p>Essential Functions Statement(s)</p> <ul> <li>Schedules appointments related to physical therapy (walk-in and via phone) </li><li>Manages phone system and assists Physical Therapist in taking messages </li><li>Greets visitors and patients to determine their needs and directs them accordingly </li><li>Administers and enters patient intake forms </li><li>Communicates with patients regarding insurance coverage and financial responsibility </li><li>Collects co-pay, co-insurance and other balances owed on account </li><li>Prints billing slip for Physical Therapist to mark services performed </li><li>Schedules follow-up appointments and cancels patient appointments due to no show </li><li>Enters charges and reconciles payments </li><li>Manages buckets in Athena and ensures that claims are in drop status at charge entry </li><li>Maintains cash drawer for making changes and balances it daily </li><li>Verifies that all billing slips are submitted at the end of the day </li><li>Serves as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointment </li><li>Performs others tasks as assigned </li></ul> <p>SKILLS & ABILITIES</p> <p>Education: High School Graduate or General Education Degree (GED): Required</p> <p>Experience: Previous experience in the operations of a physical therapy office is preferred.</p> <p>Computer Skills: Must be computer literate. Basic computer skills required.</p> <p>Campbell Clinic Benefit Summary:</p> <p>Campbell Clinic offers a lucrative benefit package to support employees and their families.</p> <ul> <li>Medical / Dental / Vision Insurance </li><li>HRA Option </li><li>Flexible Spending Account </li><li>Basic Life Insurance </li><li>Voluntary Life Insurance Option </li><li>Long-Term Disability </li><li>Voluntary Short-Term Disability </li><li>Accident Insurance </li><li>Critical Illness Insurance </li><li>401(k) Plan Matching + Profit Sharing </li><li>Employee Assistance Program </li><li>Paid Time Off </li><li>8 Paid Holidays </li></ul> <p>Equal Opportunity Employer/Veterans/Disabled</p>