<p>About PayRange</p> <p>PayRange is a leading provider of mobile payment solutions, enabling consumers to make purchases at unattended retail locations through their smartphones. With a growing global presence across North America, Europe, and Asia, PayRange is transforming how people interact with self-service commerce through innovative technology and seamless payment experiences.</p> <p>As we continue to scale, we are seeking a Customer Success Manager to build strong customer partnerships, drive product adoption, and help customers maximize the value of PayRange solutions.</p> <p>Position Overview</p> <p>The Customer Success Manager is responsible for managing the post-sale customer lifecycle and ensuring customers achieve measurable value through successful adoption and ongoing use of PayRange products and services.</p> <p>This role serves as a trusted advisor and strategic partner to assigned customers while acting as the internal voice of the customer. The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth.</p> <p>The ideal candidate is customer-focused, proactive, highly organized, and comfortable navigating cross-functional environments while managing multiple customer relationships simultaneously.</p> <p>Key Responsibilities</p> <p>Customer Growth & Relationship Management</p> <ul> <li>Serve as the primary point of contact for assigned customer accounts post-sale </li><li>Develop and maintain strong relationships with key stakeholders and decision makers </li><li>Understand customer business goals and align PayRange solutions to their needs </li><li>Identify opportunities for account growth, expansion, and additional product or service adoption </li><li>Partner closely with Sales on renewals, expansion opportunities, and strategic account planning </li><li>Drive increased customer adoption and utilization of PayRange products and services </li></ul> <p>Customer Retention & Health Management</p> <ul> <li>Monitor customer health indicators, engagement metrics, and usage trends </li><li>Proactively identify risks impacting customer satisfaction, retention, or adoption </li><li>Develop and execute account success plans where necessary </li><li>Collaborate cross-functionally to resolve customer challenges and improve outcomes </li><li>Ensure customers consistently realize value from the PayRange platform </li></ul> <p>Voice of the Customer</p> <ul> <li>Gather and document customer feedback and identify themes impacting customer experience </li><li>Advocate internally for improvements to products, onboarding experiences, and customer processes </li><li>Provide structured insights and recommendations to Product, Sales, Support, and leadership teams </li><li>Represent customer needs during cross-functional discussions and planning initiatives </li></ul> <p>Systems & Operational Excellence</p> <ul> <li>Maintain accurate customer account documentation and activity tracking within CRM systems </li><li>Track customer engagement, success metrics, and account health indicators </li><li>Manage customer cases or escalations within ticketing systems when required </li><li>Support the development of scalable customer success processes, playbooks, and best practices </li><li>Contribute to continuous process improvement initiatives </li></ul> <p>Qualifications</p> <p>Required Qualifications</p> <ul> <li>2-5 years of experience in Customer Success, Account Management, Customer Experience, or Sales </li><li>Proven experience managing customer relationships and driving product adoption </li><li>Strong communication, presentation, and relationship-building skills </li><li>Ability to manage multiple customer accounts and priorities simultaneously </li><li>Strong organizational and project management abilities </li><li>Experience using CRM platforms and customer tracking systems </li><li>Experience working with ticketing or case management platforms </li><li>Ability to collaborate effectively across Sales, Support, Product, and Operations teams </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience with Zendesk </li><li>Experience with Salesforce CRM </li><li>Experience in SaaS, fintech, payments, IoT, or technology environments </li><li>Experience supporting enterprise or mid-market customer accounts </li><li>Analytical mindset with ability to interpret customer data and trends </li></ul> <p>What Success Looks Like</p> <ul> <li>High customer satisfaction and strong engagement levels </li><li>Increased platform utilization across assigned accounts </li><li>Identification and development of expansion and upsell opportunities </li><li>Strong customer retention and long-term partnerships </li><li>Positive customer advocacy and measurable customer outcomes </li><li>Efficient and scalable customer success processes </li></ul> <p>Why Join PayRange?</p> <p>At PayRange, you'll help shape the future of mobile commerce and self-service technology while working alongside a collaborative and innovative team. This role offers the opportunity to make a meaningful impact on customer success, influence product direction, and contribute to the growth of a rapidly expanding global organization.</p>