<p>Overview</p> <p>Tantor Media, an audiobook publisher in Old Saybrook, Connecticut, has an immediate opening for an experienced Technical Support Analyst to help with its growing IT needs. Tantor Media is a division of Recorded Books and produces audiobooks under the Tantor and Highbridge imprints. This is a full time position (40 hours weekly) that will report directly to the IT Manager. Candidates must be able to work out of the Tantor Media headquarters in Old Saybrook, CT.</p> <p>Position Summary</p> <ul> <li>Troubleshoot and resolve end-user / narrator / customer problems with applications, hardware and software including website support. </li><li>Installs, configures and image workstations and laptops. </li><li>Track issues to resolution while updating Jira with the solutions and logging all support activity. </li><li>Work with vendor support contacts to resolve technical problems with desktop equipment and software. </li><li>Maintains hardware and software inventory, tracks software licensing. </li><li>Assists in maintaining telephone systems, network, printers and servers. </li><li>Recommends and / or performs upgrades on systems to ensure longevity. </li><li>Confers with staff, users, and IT Manager to establish requirements for new systems or modifications. </li><li>Cross-train on mission-critical duties with the other members of the IT Team </li><li>Available for on-call support of critical systems during non-business hours and works flexible hours as needed. </li><li>Train and orient staff on use of hardware and software. </li><li>Assists in the development of on-going training and documentation for users. </li><li>Works with IT Manager to purchase hardware and software. </li><li>Assesses functional needs to determine specifications for purchases. </li><li>Knowledge of Active Directory, Office 365 email and Microsoft office products </li><li>Assists in other duties as needed and directed.* </li></ul> <p>Required Qualifications/Skills</p> <ul> <li>Associate (2-year) degree, with technical major, such as engineering or computer science. </li><li>Related certification(s) in Linux and Microsoft </li><li>2 or more years of related experience </li><li>Ability to complete projects within a given time frame </li><li>Ability to communicate to technical and non-technical teams </li><li>Strong verbal and written communication skills. </li><li>Ability to work independently and in a team environment </li><li>A positive, team-oriented attitude is a must. Flexible with day-to-day work. </li></ul> <p>Additional Desired Skills</p> <ul> <li>Ability to complete projects within a given time frame </li><li>Ability to communicate to technical and non-technical teams </li><li>Ability to work independently and in a team environment </li><li>A positive, team-oriented attitude is a must. Flexible with day-to-day work. </li></ul> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p>