<p>What You Will Be Doing:</p> <p>We are looking for a dedicated Rent Collection Specialist with a meticulous and detail-oriented attitude to join our team! This role involves performing all activities related to rent collections and security deposit refunds, as well as handling apartment rentals, move-ins, and lease renewals as needed. The Rent Collection Specialist will interact directly with current residents to achieve minimum delinquency and, when necessary, with prospective and current residents to achieve maximum occupancy.</p> <p>Essential Job Duties:</p> <p>Rent Collections and Security Deposit Refunds</p> <ul> <li>Records information about financial status of resident and status of collection efforts in accordance to SSOP guidelines </li><li>Receives payments and posts amount paid to residents account daily </li><li>Process security deposit refunds within SSOP guidelines. </li><li>Performs all activities related to apartment rentals, move-ins, and lease renewals as needed. </li></ul> <p>Delinquencies and Overdue Payments</p> <ul> <li>Responsible for preparing and delivering letters to residents to encourage payment of delinquent accounts. </li><li>Confers with customer in attempt to determine reason for overdue payment, reviewing terms of the contract with resident. </li><li>Contacts delinquent account customer by mail/telephone/in person daily </li><li>Responsible for filing non-payment cases, warrants for restitution, and scheduling evictions with the County Sheriff and eviction crews </li></ul> <p>Oversee Files and Reports</p> <ul> <li>Responsible for month end report </li><li>Responsible for maintaining, filing and storing all departmental documents (batches, month end, filing suits, move outs, etc) </li><li>Maintains a database of rental assistance and or subsidies in the area </li></ul> <p>Compliance:</p> <ul> <li>Adheres to federal and state Fair Housing Laws as well as all company policies. </li></ul> <p>What We'll Expect from You:</p> <ul> <li>High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required </li><li>Customer service and Collections experience </li><li>Excellent communication, interpersonal, organization, and problem-solving skills. </li><li>Proficiency in software applications, smartphones, and reporting/analysis tools. </li></ul> <p>Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.</p> <p>The Benefits of Employment:</p> <ul> <li>Excellent Base pay: $20.00-$24.00/hour </li><li>20% Rent Discount </li><li>New move in and renewals commissions </li><li>$300 Morgan Essentials - paid quarterly </li><li>Employee referral payment program (as much as $750) </li><li>Education/Tuition Reimbursement Program </li><li>Medical, Dental, and Vision benefits </li><li>Life/AD&D Insurance </li><li>Long and short-term disability </li><li>Retirement Plan - 401(k) Plan with company match </li><li>Generous paid time off, including 10 holidays per year and sick leave </li><li>Employee Assistance Program </li><li>Additional employee discounts available! </li></ul>