<p>Job Summary:</p> <p>The Uptime Coordinator is responsible for managing first-touch support for downed equipment and drivers, coordinating repairs, and processing maintenance invoices within the transportation management system.</p> <p>This role plays a critical part in minimizing equipment downtime by partnering with drivers, vendors, and internal teams to ensure timely and cost-effective repair solutions.</p> <p>The ideal candidate thrives in a fast-paced, high-volume environment, can prioritize multiple urgent needs, and provides excellent customer service while making sound, informed decisions.</p> <p>Essential Functions:</p> <ul> <li>Provide timely, high-quality customer service to drivers. </li><li>Coordinate emergency breakdowns and roadside repairs with drivers and maintenance vendors. </li><li>Communicate with vendors to facilitate timely and cost-effective equipment repairs. </li><li>Maintain ongoing communication with Equipment Managers and Operations regarding equipment issues and repair status. </li><li>Process, review, and approve repair invoices. </li><li>Enter repair invoices into the Transportation Management System (TMS). </li><li>Review repair estimates and assist in determining appropriate repair direction. </li><li>Monitor and follow up on downed equipment to ensure resolution. </li><li>Support Equipment Managers with preventative maintenance and asset management as needed. Coordinate the handoff of long-term maintenance issues to the appropriate Equipment Manager. </li></ul> <p>Skills Required for Success:</p> <ul> <li>Strong decision-making and problem-solving skills </li><li>Effective communication skills </li><li>Time management and prioritization </li><li>Self-motivation and accountability </li><li>Team collaboration </li><li>Conflict resolution and negotiation skills </li><li>Strong computer proficiency </li></ul> <p>Education & Experience Requirements</p> <ul> <li>Associate's degree preferred in Logistics, Supply Chain, Business, or a related field </li><li>One or more years of customer service experience required </li><li>Transportation, logistics, supply chain, or maintenance coordination experience preferred </li></ul> <p>A Dedicated Transportation Partner of the Green Bay Packers</p> <p>At Paper Transport, we're not just building careers, we're building community. As a Dedicated Transportation Partner of the Green Bay Packers, we bring the same passion, teamwork, and commitment to excellence on the road as the Packers do on the field. Join a team that's driving forward with purpose, pride, and a winning spirit.</p> <p>Physical Demands</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.</p> <p>Information included in this job description do not necessarily represent a list of all responsibilities, skills, duties, requirements or working conditions with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.</p>