<p>About Us</p> <p>Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission is simple: be our members' financial partner for life. We give back through financial literacy programs and community education.</p> <p>As a smaller credit union, we're able to personalize the member experience-and that's why many of our members have been with us for generations.</p> <p>What We Offer</p> <p>Competitive pay: $19 - $19.50 per hour, plus incentives for referring products and services</p> <p>Generous benefits include:</p> <ul> <li>4 weeks of paid time off </li><li>Health coverage starting after 30 days </li><li>401(k) with company match after 6 months </li><li>Paid life, long-term disability & AD&D insurance </li><li>Paid holidays and volunteer time </li><li>Employee loan discounts </li></ul> <p>Your Role</p> <p>As a Member Service Representative, you'll be the face of the Credit Union-welcoming members, processing financial transactions, and assisting with everyday banking needs. You'll provide friendly, accurate service while identifying opportunities to educate members about products and services that support their financial goals.</p> <p>This role will be based at our new Troutdale branch once it opens later this year. Prior to the Troutdale opening, training and onboarding will take place at our existing branch location in Portland, OR.</p> <p>Key Responsibilities</p> <ul> <li>Welcome members and process deposits, withdrawals, transfers, loan payments, and other transactions </li><li>Provide accurate information about Credit Union products and services </li><li>Balance your cash drawer and transactions daily </li><li>Identify opportunities to refer or cross-sell products as appropriate </li><li>Maintain confidentiality and ensure accurate documentation </li></ul> <p>What We're Looking For</p> <ul> <li>6 months to 2 years of experience in banking, cash handling, or customer service </li><li>Strong attention to detail with basic math and computer skills </li><li>Friendly, professional communication and a member-service mindset </li><li>Reliability, accuracy, and the ability to follow procedures </li><li>A positive, team-oriented attitude </li></ul> <p>Are you friendly, dependable, and detail-oriented? Do you enjoy helping people and want to be part of an exciting new branch opening? We'd love to hear from you.</p> <p>Schedule</p> <p>Full-time (40 hours/week) Monday-Friday</p> <p>Ready to Apply?</p> <p>Start with our quick, 3-minute mobile-friendly application today!</p> <p>Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.</p>