<p>Description</p> <p>Job Title: Client Support Specialist (2 openings)</p> <p>Location: San Dimas, CA - Hybrid 3 days onsite - Thu & Fri remote</p> <p>Duration: 5 months - High likelihood of extensions and possible conversion to permanent</p> <p>Hourly pay: $25.63</p> <p>Details:</p> <p>You will support a part of ADP called Wisely - Wisely allows you to offer a range of popular payment options, so that alongside regularly scheduled payment of wages, you can also make off-cycle, one-time and on-demand payments efficiently and cost effectively.</p> <p>This particular team will be onboarding clients to Wisely, explaining the process, explaining what kind of information the need to complete and how to complete it</p> <p>Considering folks that have experience as a:</p> <ul> <li>Call Center Representative </li><li>Client Support Specialist </li><li>Customer Success Specialist </li><li>Payroll Support Specialist </li><li>Payroll Implementation Specialist </li></ul> <p>Qualifications:</p> <ul> <li>2-3 Years of experience </li><li>Call center experience - 45 calls/day with follow up emails </li><li>Experience supporting clients </li><li>Experience with CRM is a plus, they use SmartTrack, and ADP tool, but Salesforce would be similar </li><li>any experience with payroll support, benefit support etc is a plus </li><li>High level of professionalism </li><li>Experience troubleshooting, resolving issues etc </li></ul> <p>Desired Skills:</p> <ul> <li>Ability to work in a fast-paced environment </li><li>Experience supporting clients </li><li>Requires basic computer and typing skills </li><li>Must be customer service oriented (At least 2 years) </li><li>Must be able to learn and retain training details to perform daily tasks </li><li>Ability to work and collaborate with others </li><li>Ability to provide guidance and/or instruction to clients </li><li>Experience using a CRM tool to track work/tasks </li><li>Requires strong written & verbal skills </li><li>Attention to detail is key </li></ul> <p>About Matlen Silver</p> <p>Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.</p> <p>Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.</p> <p>If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600</p>