<p>MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:</p> <ul> <li>Assist the Practice Manager in managing the daily operations of the practice locations. </li><li>Prepares various documents and handles confidential matters in accordance with rules, policies, and procedures. </li><li>Promptly and professionally answers telephone calls and inquires. Routes and/or resolves call appropriately. </li><li>Ensures the office space, supplies and equipment are provided and maintained appropriately for medical staff and patient care. </li><li>Manages the processing of accounts payable in accordance with SHMG's policies and procedures. </li><li>Assists in the investigation of Accounts Receivable accounts and interactions with our billing company. </li><li>Reconciles monthly third party vendor billing with appointment schedules for accuracy. Identifies discrepancies and facilitates the correction. </li><li>Assist in resolving third party vendor, physician, and patient billing related matters. </li><li>Ensures mail is opened and processed, and offices are opened and closed according to procedures. </li><li>Provides support to the front desk clerks, file clerks, schedulers and referrals as needed. This position is an integral piece of the cardiac surgery and structural heart administrative and clerical staff. </li><li>Runs errands as necessary at the request of the Practice Manager, Service Line Director, or physicians. </li><li>Oversees and is responsible for maintaining and cataloguing records in storage. </li><li>Supports and upholds established policies, procedures, objectives, quality improvements and safety. </li><li>Practice and adhere to Stamford Health's "Code of Conduct" philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. </li><li>Complies with departmental organizational policies and procedures and adheres to external agency requirements. </li><li>Perform other duties as assigned. </li></ul> <p>QUALIFICATIONS/REQUIREMENTS:</p> <ul> <li>High School diploma or equivalent is required, Associates Degree and/or medical office experience preferred but not necessary </li><li>Must exhibit a high degree of responsibility in confidential matters </li><li>Knowledge of office record keeping and workflow processing is required or at a minimum must be exceptionally organized </li><li>Ability to work independently and balance multiple priorities is required. </li><li>Effective communication skills, both verbal and written English proficiency required </li><li>Excellent organization, problem solving, and listening skills-especially compassion as required for interacting with patients in vulnerable positions-are required </li><li>Knowledge of medical terminology is preferred but not necessary </li><li>Strong interpersonal skills are required with experience successfully working with physicians and individuals or in customer service preferred </li><li>Proficient in Microsoft Word, Excel, Outlook </li><li>Knowledge of EPIC EMR not necessary but highly desirable </li></ul>