<p>Position Summary Department: Hospital Care at Home Program Hours: 10AM - 8PM Shift: 4 days/ 10 Hours rotating weekends and holidays Location: St. Cloud and some travel <em>Orlando Health pays per mileage</em> The Orlando Health Hospital Care at Home program delivers acute hospital-level care to adult patients within the comfort of their own homes. This role provides nurses with the unique opportunity to build strong, personal connections with patients and their families. Our enhanced acute-care model utilizes portable technology to connect patients to the Orlando Health Patient Care Hub for 24/7 remote monitoring and virtual care. This innovative approach allows us to deliver high-quality care, improve outcomes, reduce healthcare costs, and enhance the overall patient experience. As part of the Orlando Health system, which includes award-winning hospitals, specialty institutes, urgent care centers, primary care practices, and outpatient facilities, our 27,000+ team members uphold our century-long legacy of providing professional and compassionate care to the communities we serve. Position Summary Coordinates, delivers, provides patient education, and sets up the in-home patient technology for patient admissions into the Hospital Care at Home program. Troubleshoots any care team and patient issues. On patient discharge, responds to Hospital Care at Home patient homes, disassembles technology and packages for cleaning Responsibilities Job Functions • Ensures diagnostic or electronic equipment meets manufacturer's specifications for safe and proper use by proper installment in the patient's home of assigned equipment. • Installs and disassembles in-home technology to all Hospital Care at Home patient admissions. • Ability to travel and enter patient homes as the patient hospital care at home and place of service within a specific geographical region. • Transports and delivers items and equipment, as requested. • Provides education to patient and caregivers on proper equipment usage. • Troubleshoots any patient and care team related issues related to the in-home technology. Replaces equipment as needed to ensure patient communication in place. • Utilizes available service literature and other resources for completing repair and ordering of needed parts and service. • Monitors devices for compliance with corporate safety policies. • Completes all documentation to comply with the standards of regulatory and accrediting agencies and to fulfill departmental requirements. • Communicates information regarding repair status of assigned equipment to manager and appropriate personnel in the using department. • Receives entry level training and exposure on the repair and maintenance of medical or electronic equipment /systems/accessories and other supporting hardware such as computers, networks, databases and other types of computerized systems and associated medical or electronic device software. • Assists with the coordination of integrating supported devices and systems to other hospital computer systems/networks. • Works collaboratively with all members of the Hospital Care at Home team. • Ensures the customer experience is exceptional. • Communicate effectively in all interactions. • Prioritizes workload to manage multiple priorities. • Holds self and others accountable to Orlando Health's mission, vision, and values. • Demonstrates The Orlando Health Way: Assure, Engage, Unite. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Job Functions: Performs incoming inspections on new equipment as assigned. Practices efficient use of supplies and reports inventory deficiencies to manager. Shows entry level ability to organize work with prioritization. Provides excellent customer service with good communication and follow up skills. Shows a willingness to learn new areas and take on more responsibility. Able to work both as part of a team and independently when assigned. Maintains a clean, safe, and organized work area. Qualifications Education/Training Associate of Science Degree. Two (2) years of directly related work experience and/or training in support of medical equipment/computerized systems may substitute for the Associate degree to include pertinent technical training or trade schools (to include military and/or manufacturer training). Licensure/Certification Must possess a valid driver's license and has reliable transportation to travel to perform job duties. Experience - Two (2) years of directly related work experience in repair/support of medical equipment/electronic/computerized systems. Associate degree in Biomedical Equipment or Electronic/Computer repair or pertinent technical training or trade schools may substitute for up to two (2) years of the required experience. - Basic I.T. Troubleshoot experience required - Customer service experience required <em>Looking for a Team Player</em></p> <p>Education/Training Associate of Science Degree. Two (2) years of directly related work experience and/or training in support of medical equipment/computerized systems may substitute for the Associate degree to include pertinent technical training or trade schools (to include military and/or manufacturer training). Licensure/Certification Must possess a valid driver's license and has reliable transportation to travel to perform job duties. Experience - Two (2) years of directly related work experience in repair/support of medical equipment/electronic/computerized systems. Associate degree in Biomedical Equipment or Electronic/Computer repair or pertinent technical training or trade schools may substitute for up to two (2) years of the required experience. - Basic I.T. Troubleshoot experience required - Customer service experience required <em>Looking for a Team Player</em></p> <p>Job Functions • Ensures diagnostic or electronic equipment meets manufacturer's specifications for safe and proper use by proper installment in the patient's home of assigned equipment. • Installs and disassembles in-home technology to all Hospital Care at Home patient admissions. • Ability to travel and enter patient homes as the patient hospital care at home and place of service within a specific geographical region. • Transports and delivers items and equipment, as requested. • Provides education to patient and caregivers on proper equipment usage. • Troubleshoots any patient and care team related issues related to the in-home technology. Replaces equipment as needed to ensure patient communication in place. • Utilizes available service literature and other resources for completing repair and ordering of needed parts and service. • Monitors devices for compliance with corporate safety policies. • Completes all documentation to comply with the standards of regulatory and accrediting agencies and to fulfill departmental requirements. • Communicates information regarding repair status of assigned equipment to manager and appropriate personnel in the using department. • Receives entry level training and exposure on the repair and maintenance of medical or electronic equipment /systems/accessories and other supporting hardware such as computers, networks, databases and other types of computerized systems and associated medical or electronic device software. • Assists with the coordination of integrating supported devices and systems to other hospital computer systems/networks. • Works collaboratively with all members of the Hospital Care at Home team. • Ensures the customer experience is exceptional. • Communicate effectively in all interactions. • Prioritizes workload to manage multiple priorities. • Holds self and others accountable to Orlando Health's mission, vision, and values. • Demonstrates The Orlando Health Way: Assure, Engage, Unite. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Job Functions: Performs incoming inspections on new equipment as assigned. Practices efficient use of supplies and reports inventory deficiencies to manager. Shows entry level ability to organize work with prioritization. Provides excellent customer service with good communication and follow up skills. Shows a willingness to learn new areas and take on more responsibility. Able to work both as part of a team and independently when assigned. Maintains a clean, safe, and organized work area.</p>