<p>Job Summary</p> <p>The Knowledge Management and Bid Analyst will contribute to improving customer support and operational efficiency at Creditsafe USA. This junior role involves working with data, product, and customer support teams to spot common issues, build helpful documentation, and assist with bid processes like RFPs. You'll use AI tools to help answer questions, support account managers, and track team progress. This is a great opportunity for someone early in their career to gain cross-functional experience in a collaborative environment.</p> <p>Key Responsibilities</p> <ul> <li>Work alongside data, product, and customer support teams to identify common customer queries, questions, and problems by reviewing support tickets and feedback. </li><li>Develop and maintain simple, clear documentation such as user guides, FAQs, and troubleshooting tips; organize these in platforms like help hubs, SharePoint, and internal knowledge bases. </li><li>Help establish Best Documentation Practices (BDPs) to make knowledge resources consistent and easy to use across the team. </li><li>Establish processes and champion AI tools to assist with query responses, provide insights, and enable account managers to handle issues more independently. </li><li>Assist in completing RFPs by collecting information, coordinating with teams, and helping draft responses to support business development. </li><li>Promote cross-functional teamwork by participating in meetings, sharing resources, and aligning efforts with company objectives. </li><li>Monitor progress and KPIs for support teams, such as response times and customer satisfaction; prepare basic reports and suggest improvements. </li><li>Learn and apply </li></ul>