<p>Job Title: Collateral Loan Servicing Specialist II</p> <p>Position Location: Raleigh, NC. Hybrid. 3 days in office.</p> <p>Job Summary:</p> <p>The Collateral Loan Servicing Specialist II establishes relationships with the Dept. of Motor Vehicles, other financial institutions, and dealerships to handle all aspects of the auto lien recording process. The role also responds to the inquiries of internal and external customers, provides and handles loan servicing requests for existing loans, resolves issues, and maintains reports.</p> <p>As a key contributor to the Coastal team, your responsibilities will be:</p> <p>(20%) Handling loan review and maintenance:</p> <ul> <li>Handling account review, maintenance, and loan transactions, revisions, or check requests </li><li>Providing loan payoff projections and processing payoff requests </li></ul> <p>(60%) Handling auto loans:</p> <ul> <li>Processing DMV fees </li><li>Following up on dealer payoff check shortages </li><li>Handling accelerated title transactions </li><li>Repair/Manage processing for insurance checks received for collateral loans involved in an accident </li><li>Ensuring lien recording documentation for consumer loans originated conform to Credit Union lending policies, procedures, and state-specific DMV guidelines </li><li>Managing member calls daily to assist with titles and total losses on autos </li><li>Working with title vendor to ensure proper tracking of the title process </li><li>Handling total loss claims: working with members to process their insurance claim, GAP policy, and cancellation of service warranty </li><li>Processing and properly managing all reports produced through our title vendor </li><li>Managing direct disputes received from members regarding their title/lien placement </li><li>Serving as the Subject Matter Expert on titles and loan documents, and providing periodic training to Retail & Digital teams </li><li>Managing service events received from other departments: researching, resolving, and providing members follow up on titles and total loss events </li></ul> <p>(15%) Managing credit issues and loan close-out processes:</p> <ul> <li>Releasing deeds when paid off, and closing second mortgage paid/closed loans </li><li>Processing requests from members to add/remove/refund/file claims for payment protection insurance coverage </li></ul> <p>(5%) Assisting with sales and quality control:</p> <ul> <li>Selling GAP policies and filing claims </li></ul> <p>Interested? Here are the qualifications we need to see on your resume:</p> <p>Experience:</p> <ul> <li>Two years of loan servicing or lending customer service experience </li></ul> <p>Education:</p> <ul> <li>High school diploma or equivalent. Two-year related degree preferred </li></ul> <p>For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.</p> <p>Deadline for Application: All resumes must be received on or before 8/21/2025</p> <p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</p> <p>Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.</p> <p>"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."</p> <ul> <li>Tyler Grodi, CEO </li></ul> <p>VEVRAA Federal Contractor</p> <p>Equal Opportunity/Affirmative Action Employer</p> <p>Minority/Female/Disability/Veterans</p>