<p>he Manager of Operation for the Consumer Driven Services team is responsible for managing the claims and customer service team for FSA, HRA, HSA and Pension client(s). This position is responsible for overseeing the timeliness and accuracy of claims processing, member and provider service inquiry resolution and interfacing with groups/clients via calls, face to face meetings, etc. The Manager has responsibility for ensuring set up, intake and audit of client enrollment and other files. This role involves training of new staff and quality assurance of new and existing staff.</p> <p>Required:</p> <ul> <li>Associates degree or appropriate work experience. </li><li>Knowledge of Explanation of Benefits (EOB) from other Insurance Carriers. </li><li>Computer application skills including Excel and Word. </li><li>Excellent communication skills. </li><li>Good problem solving skills. </li></ul> <p>Desired:</p> <ul> <li>Bachelor's Degree. </li><li>Management or Supervisor experience. </li><li>Above average knowledge of Consumer Driven products. </li></ul> <p>Responsibilities:</p> <ul> <li>New and ongoing training of staff. </li><li>Monitor and track quality statistics through audits. </li><li>Tracks error trends through audits and service record tracking and monitoring. </li><li>Prepares weekly and monthly management reports to track volumes, productivity, inventory levels and quality. </li><li>Monitors systems and staff to assure complete compliance with any regulatory guidelines. </li><li>Coach, counsel, discipline, and mentors staff as needed to promote high service levels; listens and audits incoming and outgoing calls. </li><li>Knowledgeable of FSA, HRA, and HSA plan benefits. </li><li>Strives to maintain positive morale within the team. </li><li>Approves, schedules, and tracks time and attendance. </li><li>Prepares and performs employee performance reviews. </li><li>Assists staff as needed. </li></ul>