<p>About us</p> <p>LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.</p> <p>To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company - with offices in New York City; Greenville, SC; and Huntington Beach, CA - is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.</p> <p>About the role</p> <p>We are seeking an experienced and strategic Manager of Patient Experience and Project Management Office (PMO) to lead initiatives that enhance patient-centered care while driving organizational projects to successful completion. This role serves as a critical bridge between clinical, operational, and administrative teams, ensuring that patient experience priorities are embedded into enterprise-wide projects and process improvements.</p> <p>The ideal candidate brings a strong background in patient experience, proven success in cross-functional leadership, and the ability to manage complex projects in a healthcare environment.</p> <p>Responsibilities</p> <p>Patient Experience Leadership</p> <ul> <li>Lead and advance patient experience strategies aligned with organizational goals and quality standards </li><li>Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities </li><li>Partner with clinical and operational leaders to design and implement patient-centered initiatives </li><li>Oversee service recovery processes and ensure timely resolution of patient concerns </li><li>Promote a culture of empathy, accountability, and continuous improvement across the organization </li></ul> <p>Project Management Office (PMO) Oversight</p> <ul> <li>Establish and manage PMO standards, tools, and methodologies to support organizational initiatives </li><li>Lead and oversee cross-functional projects from initiation through execution and closure </li><li>Ensure projects are delivered on time, within scope, and aligned with strategic priorities </li><li>Facilitate collaboration among clinical, operational, IT, and administrative stakeholders </li><li>Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting </li><li>Support change management efforts related to patient experience and operational improvement initiatives </li></ul>