<p>About Us</p> <p>At Chick-fil-A, we aim to deliver a memorable guest experience every time-through warm</p> <p>hospitality, operational excellence, and servant-hearted leadership.</p> <p>What You'll Do</p> <p>As a Front of House Shift Lead, you'll elevate every shift by:</p> <ul> <li>Leading daily FOH operations during assigned shifts-greeting guests, managing orders at the counter & drive-thru, ensuring dining room cleanliness, and maintaining sanitary standards. </li><li>Coaching and empowering Team Members-providing real-time feedback, sharing Chick-fil-A Core Values, and fostering a culture of respect and fun. </li><li>Overseeing cash handling, shift close procedures, and ensuring accuracy and operational consistency. </li><li>Collaborating with management to drive sales, minimize waste, and meet customer-experience goals. </li><li>Stepping in to troubleshoot during busy rushes-supporting roles across FOH stations as needed. </li></ul> <p>Who You Are</p> <ul> <li>Experienced Leader: 2+ years of shift-lead or assistant manager experience in a sit-down, QSR, or casual-dining system. </li><li>People-Focused: Skilled coach with proven ability to mentor teammates and cultivate positivity on the floor. </li><li>Operationally Skilled: Confident handling money, POS systems, and standard opening/closing tasks. </li><li>Guest-Centered: Committed to friendly, efficient service-ensuring each guest leaves with a smile. </li><li>Adaptable & Resilient: Thrives in fast-paced, evolving environments. </li><li>Flexible Availability: Able to work full/mid shifts (early mornings, evenings, weekends; closed Sundays). </li><li>Valid Eligibility: 18+ years old, eligible to work in the U.S., reliable transportation. </li></ul> <p>What You'll Bring</p> <ul> <li>Strong verbal and written communication skills, basic math proficiency. </li><li>A servant-leader mindset aligned with Chick-fil-A's values. </li><li>A positive, teachable spirit and conviction to 2nd-mile service. </li><li>Consistency and reliability - you show up on time, follow through on commitments, and set the tone for dependability. </li></ul> <p>Why Chick-fil-A Trabuco Hills Center?</p> <ul> <li>Growth Path: Move into Associate Director, Director, or other roles based on consistent performance. </li><li>Work/Life Balance: We're closed Sundays-time for family, rest, recharge. </li><li>Supportive Culture: Work in a team that values character, teamwork, and community. </li><li>Perks: Closed on Sundays, employee discounts, paid training, scholarship opportunities, and more. </li></ul> <p>Apply Today!</p> <p>If you're ready to lead with care, focus on positivity, and bring at least 2 years of shift-lead experience to a dynamic front-of-house environment-we'd love to meet you!</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>