<p>Position Description:</p> <p>Work Schedule: Full Time, Monday - Friday, 8am - 5pm or 8:30am - 5:30pm with rotating weekends</p> <p>Work Location: OBGYN Clinic, Women and Infants Center Candidate may need to float between other OBGYN Clinics</p> <p>Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.</p> <p>Joining our team of certified medical assistants (CMAs) helps position you as a clinical leader on our interdisciplinary outpatient care teams, where CMAs are empowered to move medicine forward, build a lasting career, and develop leadership skills. CMAs are key partners to our world-class physicians, advanced practice providers, and nurses, providing essential support to clinical, nursing, and administrative functions in ensuring a quality patient experience. Responsibilities include organizing and maintaining patient records and a wide variety of clinical nursing support tasks, such as prepping patients for exams, performing basic lab tests, and obtaining medical histories. The ideal candidate enjoys a fast-paced environment and adapts well to emergency situations, communicates and interacts easily with people of all backgrounds, possesses keen interpersonal skills, and displays compassion for others. CMAs are encouraged to advance their careers and realize their personal potential through infinite career paths, including our CMA Career Ladder Program, which offers staff the opportunity to advance as a CMA level II or advanced CMA.</p> <p>Under general supervision and according to UAHSF established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & reconciliation of clinic revenue. Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk depending on clinic needs. Consistently demonstrate outstanding customer service to UAHSF patients, visitors, physicians, and staff.</p> <p>Position Requirements:</p> <p>EDUCATION AND EXPERIENCE:</p> <p>One (1) year Customer Service experience required. Business Office Education or similar coursework desired. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.</p> <p>Preferred: Customer service oriented; tech savvy; have the ability to multi task; and be flexible to change. Ability to stand for prolonged periods of time when serving at the UAB Medicine Self Check-In Kiosks</p> <p>TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs; (Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.</p> <p>UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.</p>