<p>SIX drives the transformation of financial markets.</p> <p>What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.</p> <p>Service Manager</p> <p>Stamford | 80-100 % | Reference 7294</p> <p>What You Will Do</p> <ul> <li> <p>provide high service quality to customers for a set of services which has the potential to be customer facing as needed</p> </li><li> <p>ensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of services</p> </li><li> <p>prioritize incident resolution with a particular focus on limiting customer impact and efficient communication in the event of a service outage as an immediate action</p> </li><li> <p>proactively manage improvement and service planning in a forward-looking approach</p> </li><li> <p>recommend and drive quality improvements</p> </li><li> <p>work on improving the service framework, good practices, processes, and tools, participation as a part of the team and accountable for joint success</p> </li></ul> <p>What You Bring</p> <ul> <li> <p>proven strong experience in an IT service management role, broad experience in Software Development Life Cycle and DevOps practices</p> </li><li> <p>ability to dive into technical details, as well as customer targeted communication</p> </li><li> <p>analytical skills</p> </li><li> <p>proficiency in English</p> </li><li> <p>experience in financial information, with Market and Reference Data experience</p> </li><li> <p>Strong commitment to the SIX Values: Ownership, Trust, Customer Focus and Collaboration</p> </li></ul> <p>If you have any questions, check out our FAQ page or call Anthony Mills at +44 207 550 5407.</p> <p>For this vacancy we only accept direct applications.</p> <p>Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.</p> <p>What We Offer</p> <p>Flexible Work Models</p> <p>We trust our employees and offer a work environment that is well-balanced, productive and fosters success.</p> <p>Personal Development</p> <p>You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.</p> <p>Agile Working Methods</p> <p>Whether through scrum or design thinking,</p> <p>we solve exciting tasks together in teams.</p> <p>Nearest Major Market: Abilene</p>