<p>Provide the highest levels of customer service to internal partners and external clients at all times.</p> <p>Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear</p> <p>and concise communiqué that is representative of Concord Hospitality via all avenues of communication.</p> <p>Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be</p> <p>organizationally savvy with a keen focus on detail.</p> <p>Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.</p> <p>Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,</p> <p>detail, and communicate the particulars of each assigned account, group or event.</p> <p>Assist with projects, reports, training, coaching, performance evaluation and supervision of employees as directed</p> <p>by the Director of Sales and General Manager (if applicable).</p> <p>Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as</p> <p>understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.</p> <p>Gain knowledge of hotel's food and beverage products, pricing and presentation, and learn about the hotel's</p> <p>function space, audio visual, and any other details related to event success.</p> <p>Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and</p> <p>reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your</p> <p>supervisor.</p> <p>Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.)</p> <p>and understand the hotel's sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools</p> <p>and resources in order to accomplish individual and team goals and efficiently complete job duties.</p> <p>Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and</p> <p>other communications required for this position.</p> <p>Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial</p> <p>spirit that enables one to make the best possible decisions for hotel and achieve the team's overall goals.</p> <p>Own career development for self and that of direct reports: Be a dedicated advocate for the training and job</p> <p>opportunities that will continue to hone and develop talents, skills, creativity, and personal and professional growth.</p> <p>Carry out any reasonable requests made by Management, and seek to comply with company's policies and</p> <p>procedures.</p>