<p>Job Details</p> <p>Job Location: IT aka Montclair - Van Nuys, CA</p> <p>Position Type: Full Time</p> <p>Salary Range: $23.00 - $33.00 Hourly</p> <p>Job Category: Information Technology</p> <p>Description</p> <p>Join the Galpin family and be part of one of the world's most respected and iconic Automotive Dealership groups. If you are an individual who can think on their feet, be empathetic to others' problems and show resolve in examining a technical issue in order to deliver solutions, you will thrive at Galpin Motors.</p> <p>We're seeking a highly motivated IT Technician to provide comprehensive technical support services across our San Fernando Valley, Santa Clarita, Hollywood, and Beverly Hills locations. This position will be located in North Hills, CA, and will fill a 9 am to 6 pm schedule, with an on-call rotation for after-hours and weekend emergencies.</p> <p>Some of what you'll do:</p> <ul> <li>Provide end user technical support via phone, email, or in-person. </li><li>Diagnose, troubleshoot, and resolve technical issues for workstations, printers, phones, scanners, network connectivity, and software applications. </li><li>Perform root cause analysis and implement solutions to prevent recurring issues. </li><li>Configure new hire systems and perform IT on-boarding for new employees. </li><li>Assist with user access, creation, editing and troubleshooting in Active Directory, Google Workspace and various software applications. </li><li>Hands-on assistance in the server/networking room with patch cabling as well as infrastructure maintenance and management. </li><li>Proactively monitor systems for optimal performance and security. </li><li>Deploy new equipment and handle upgrade requests efficiently. </li><li>Partner and communicate effectively with colleagues, management, and vendors (both verbally and in writing). </li><li>Participate in meetings and contribute to the improvement of IT processes </li><li>Provide basic training to end-users on using hardware and software applications. </li><li>Collaborate with other departments and vendors to resolve complex issues. </li><li>Provide support for A/V equipment in office conference rooms </li><li>Perform other duties as assigned </li></ul> <p>Requirements:</p> <ul> <li>4+ years of experience in a technical support role or similar position. </li><li>Strong understanding of IT principles, networking, operating systems, and security </li><li>Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution end user support calls </li><li>Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users. </li><li>Self motivated with the ability to stay calm and collected under pressure, work independently and collaboratively in high pressure situations. </li><li>Customer-focused with a commitment to delivering high-quality service. </li><li>Ability to travel to different sites as necessary or required and participate with rotating on-call and after-hours support. </li><li>Must possess a valid driver's license, access to a reliable vehicle, and a clean driving record. </li><li>Position may require ability to stand, walk extended distances, bend, stoop, squat, and lift to 35 lbs. from the floor to desktop for extended periods of time. </li></ul> <p>Desired Skills and Experience:</p> <ul> <li>Google Workspace and Microsoft Active Directory and Entra ID preferred. </li><li>Proficiency in operating systems, including OS X, Windows 10/11 to effectively support diverse user environments. </li><li>Experience with configuring firewalls and switches to enhance network security. </li><li>Well-versed in the latest security, privacy, compliance, and IT best practices. </li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. </li><li>Experience with VoIP troubleshooting and support </li></ul> <p>Company Overview:</p> <p>Galpin opened its doors in 1946 and over the last 77 years has become the pinnacle of the Automotive industry. Galpin Motors is an automotive pioneer and credited with many industry firsts. Galpin was customizing vehicles before custom cars were a thing. In the 50's, Galpin was showcasing custom cars with the Barris'. In the 60's, Galpin was winning Nascar as a 4 time West Coast Champion. The 70's brought the birth of the custom van industry and off-road trucks at Galpin, and our innovation and technology and automobiles and design has continued until this day. Galpin Ford has been the #1 Volume Ford Dealer in the World for a record 29 consecutive years and every Galpin dealership has ranked in the top 10 nationally. We do what we do because we love it and our customers love it so it creates an enthusiasm which has made Galpin famous around the world. Galpin is the only dealership group that has starred in two television shows, Pimp My Ride and Car Kings. We have worked with the most famous automotive celebrities and have close relationships with the entire automotive industry.</p> <p>Galpin's family of brands include Ford, Lincoln, Porsche, Volkswagen, Land Rover, Jaguar, Volvo, Aston Martin, Lotus, Polestar, Mazda, Honda. Joining these brands are Galpin Auto Sports (G.A.S.), Galpin Studio Rentals, Horseless Carriage Restaurant, Boxenstopp Restaurant and Starbucks.</p> <p>Galpin is family owned and operated by the Boeckmann Family, led by our President Beau Boeckmann, who is engaged and runs the day-to-day operations. Galpin's Core Values include Integrity, A servants' Attitude, Accountability, Continuous Improvement, Teamwork and Fun!</p> <p>Galpin Benefits</p> <ul> <li>401k + employer match </li><li>Sick Pay </li><li>Vehicle Purchase Discounts </li><li>Employee Assistance Program </li><li>20% off at all our Restaurant Locations </li><li>Employee Referral Bonuses </li><li>Employee Appreciation Day </li><li>Employee Tickets/Theme Park Discounts </li><li>Other Holiday Events and more </li><li>Competitive pay plans </li><li>Full Benefits after 30 days of employment including Health, Vision, & Dental Insurance </li><li>PTO </li><li>Life insurance </li><li>Advancement opportunities </li></ul> <p>At Galpin, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.</p>