<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 05/08/2025 Requisition Number PRN41848B Job Title PS Medical Assistant I Working Title Triage MA I / EMT / AEMT Job Grade UGR FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary</p> <p>Monday - Friday, 8:00 AM to 5:15 PM (Start and end times may vary within this range). Regular and punctual attendance is required.</p> <p>VP Area U of U Health - Academics Department 00848 - Pediatric Administration Location Other City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 to $24.96 Close Date 08/08/2025 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>Job Summary</p> <p>The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Medical Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12 pediatric subspecialty divisions and service lines.</p> <p>This position supports the Clinical Enterprise Triage team and provides assistive care to patients and their families. Triage incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location.</p> <p>This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT.</p> <p>The University of Utah offers a comprehensive benefits package including:</p> <ul> <li>Excellent health care coverage at affordable rates </li><li>14.2% retirement contributions that vest immediately </li><li>Generous paid leave time </li><li>11 paid Holidays per year </li><li>50% tuition reduction for employee, spouse, and dependent children </li><li>Flex spending accounts </li><li>Free transit on most UTA services </li><li>Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel </li><li>Professional development opportunities </li></ul> <p>Additional benefits information is available at https://benefits.utah.edu/</p> <p>Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services.</p> <p>This position is full-time, 40 hours per week. Regular and punctual attendance is required.</p> <p>Responsibilities</p> <p>Essential Functions</p> <ul> <li>Triage incoming calls, support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently. </li><li>Alert care providers to significant changes in patient conditions or other critical information. </li><li>Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families. </li><li>Collaborate with healthcare providers and division nurses to ensure timely and appropriate coordination of patient care. </li><li>Process medication refill requests per division-specific protocol. </li><li>Assist providers and clinical staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, travel reimbursement forms, etc. </li><li>Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines. </li><li>Partner closely with other members of the medical team to provide efficient, high quality ambulatory care to patients and their families. </li><li>Ensure strict adherence to patient privacy and confidentiality standards. </li><li>Actively participate in customer service efforts and quality improvement initiatives. </li></ul> <p>Comments</p> <p>Working Conditions and Physical Demands</p> <p>Employee must be able to meet the following requirements with or without an accommodation.</p> <p>Work Environment and Level of Frequency typically required</p> <p>Nearly Continuously: Office environment.</p> <p>Physical Requirements and Level of Frequency that may be required</p> <p>Nearly Continuously: Sitting, hearing, listening, talking.</p> <p>Often: Repetitive hand motion (such as typing), walking.</p> <p>Seldom: Bending, reaching overhead.</p> <p>This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.</p> <p>Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.</p> <p>Disclaimer</p> <p>This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.</p> <p>The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.</p> <p>Minimum Qualifications</p> <p>Required:</p> <ul> <li>Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire </li><li>Verifiable completion of one (1) of the following: </li><li>State approved EMT course. </li><li>One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting. </li><li>Medical Assisting education program. </li><li>University Hospital Medical Assistant certification program. </li></ul> <p>Preferences</p> <p>Preferences</p> <ul> <li>Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.). </li><li>Ability to navigate customer electronic medical record (EMR) software. </li><li>Strong typing and data entry skills with accuracy and speed. </li><li>Familiarity with email and online communication platforms (e.g., Slack, Teams, Zoom). </li><li>Experience handling multi-line phone systems and directing calls professionally. </li><li>Excellent verbal communication and customer service etiquette over the phone. </li><li>Ability to troubleshoot basic technical issues and assist in problem-solving. </li><li>Strong multitasking abilities: Skilled at documenting information accurately and efficiently while managing live phone conversations, ensuring real-time data entry without sacrificing call quality. </li><li>Ability to follow structured schedules and independently manage time and priorities. </li><li>Completion of an accredited Medical Assisting Program or equivalent (EMT). </li></ul> <p>Type Benefited Staff Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.</p> <p>All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/</p> <p>Online reports may be submitted at oeo.utah.edu</p> <p>https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Have you completed at least one of the four listed verifiable requirements in the qualifications section? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>Do you have a current RQI Healthcare Provider eCredential through the University of Utah Health RQI system? If you do not have a current RQI Healthcare Provider eCredential, do you agree to obtain your eCredential within 30 days of hire (e.g. complete Basic Life Support Training in the RQI system within 30 days)? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No - but willing to obtain within 30 days of hire</p> </li><li> <p>No</p> </li><li> <ul> <li>Please indicate your skill level in other Microsoft Office applications (Word, Outlook, etc.): </li></ul> </li><li> <p>Basic</p> </li><li> <p>Intermediate</p> </li><li> <p>Advanced</p> </li><li> <ul> <li>Do you have one of the following: Current Advanced EMT certification with the State of Utah, current certification to practice as a Paramedic in the State of Utah, current certification as a Certified Medical Assistant (CMA) through AAMA, current certification as a Registered Medical Assistant (RMA) through AMT, current certification as a National Certified Medical Assistant (NCMA) through NCCT, or current Clinical Medical Assistant Certification through NHA. </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>Have you completed an accredited Medical Assisting Program or equivalent (EMT)? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter </li></ul>