<p>Description</p> <p>Why WSC Sports:</p> <p>Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports - all together!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, MLS, ACC, ESPN, and many other sports giants - are only part of what WSC Sports has to offer!</p> <p>What You'll Do:</p> <p>As an Account Manager, you will play a crucial role in our existing customer strategy. You'll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.</p> <ul> <li>Client Relationship Management: </li><li>Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively. </li><li>Manage the implementation and onboarding process for new clients and deliver business reviews to reflect the value the customer derives from our service. </li><li>Sales and Renewals: </li><li>Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal. </li><li>Meet and exceed KPIs of client retention and sales targets. Independently build and manage a pipeline to drive sales from existing clients. </li><li>Data and Insights: </li><li>Extract value matter data from BI tools and reports. </li><li>Collaborate with cross-department teams to utilize industry insights and client feedback to continue to enhance the platform (e.g., product, support, marketing, etc.). </li><li>Best Practices: </li><li></li><li>Build best practice methodologies and be your trusted customer's consultant. </li></ul> <p>Requirements</p> <p>What You'll Need:</p> <ul> <li>2-3 years of customer success/account management/equivalent role background. </li><li>Experience in upsell and renewals. </li><li>Experience working in a tech B2B company with SaaS products. </li><li>Interest in sports, watching and talking about sports daily. </li><li>Ability to understand complex technology and explain it simply. </li><li>Ability to manage multiple client projects at scale with tight deadlines. </li><li>Prior onboarding/project management experience, preferably in a SaaS company. </li><li>Willingness to frequently travel domestically and abroad. </li><li>Bonus Points: </li><li>Experience in the sports industry and social media. </li><li>Knowledge of sports and media. </li></ul> <p>Compensation, Benefits And Perks</p> <p>WSC Sports US-based roles range in salary from $85,000-110,000.</p> <p>Starting pay for the successful applicant depends on a variety of job-related factors, including, but not limited to, the candidate's qualifications, skills, experience and education. On top of the base salary, the benefits available for this position are:</p> <ul> <li>Equity - We're all in this together so we want to share the rewards. </li><li>100% health insurance coverage on selected plans for medical, dental and vision. </li><li>401K matching automatically. </li><li>Weekly catered lunches. </li><li>Annual subscription to a streaming service of your choice. </li><li>Plenty of fun team activities and sports events. </li></ul>