<p>The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.</p> <p>Learn more about Louisiana Department of Health</p> <p>Be the first point of connection for individuals and families seeking vital support services in your community. In this fast-paced, service-driven role, you'll guide clients through benefit applications, assist those with limited computer experience, and help ensure access to programs like SNAP, FITAP, and more. You'll also play a critical role behind the scenes by supporting office operations and maintaining essential records. Beyond daily responsibilities, you'll be part of a team that steps up during times of disaster-helping communities navigate emergency services and access critical resources when they need it most. If you're passionate about helping others, thrive in a dynamic environment, and want to make a real difference, this is a rewarding opportunity to serve on the front lines of public service.</p> <p>An ideal candidate should possess the following competencies:</p> <p>Accepting Direction: The ability to be open and willing to follow guidance or instructions</p> <p>Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes</p> <p>Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value</p> <p>Two years of experience in administrative services.</p> <p>EXPERIENCE SUBSTITUTION:</p> <p>Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.</p> <p>The official job specifications for this role, as defined by the State Civil Service, can be found here.</p> <p>Job Duties:</p> <ul> <li>  Serves as the primary point of contact by greeting clients, answering phones, and assisting customers with accessing services and completing applications for SNAP, FITAP, KINSHIP, and LACAP  </li><li>  Provides hands-on support to clients using kiosk systems and computers, including assisting individuals with limited computer skills to successfully submit applications  </li><li>  Utilizes multiple complex systems (LITE, PSIFUSION, ONBASE, INMAR) to process requests such as address updates, benefit verifications, and issuance or replacement of EBT cards  </li><li>  Maintains program knowledge to identify eligibility for expedited services (SNAPX) and offers voter registration assistance in accordance with policy  </li><li>  Performs clerical duties including receiving, scanning, and indexing incoming mail and faxes, and preparing outgoing correspondence for distribution  </li><li>  Participates in ongoing training and professional development to maintain knowledge of program policies, compliance requirements, and disaster response protocols  </li><li> Supports disaster response efforts by assisting with Disaster Food Stamp Program operations, interviewing applicants, registering evacuees, coordinating shelter support, and utilizing systems to track and deliver benefits </li></ul> <p>Position-Specific Details:</p> <p>Location: Medical Vendor Administration / ES Thibodeaux Region 3-FSA 1 (ES TRI-REGION 1) / Terrebonne Parish</p> <p>Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty </p> <p>Cost Center: 3052130103</p> <p>Position Number(s): 50689214</p> <p>How To Apply</p> <p>No Civil Service test score is required in order to be considered for this vacancy.</p> <p>To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. </p> <ul> <li>Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. </li></ul> <p>For information on how to check your application status and understand status updates, please click HERE.</p> <p>Contact Information:</p> <p>Samantha Johnson</p> <p>Samantha.Johnson2@la.gov</p> <p>LA Department of Health (LDH)</p> <p>Division of Human Resources</p> <p>PO Box 4818</p> <p>Baton Rouge, LA 70821</p> <p>225-342-6477</p> <p>This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. </p> <p>LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. </p> <p>Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.</p> <p>LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.</p>