<p>Position Summary</p> <p>LOCATION: Madison, WI, certain positions with this Department may allow remote work for a portion of their work schedule, depending on the needs of the position and the work unit. This topic may be discussed in the interview process.</p> <p>SALARY: Starting salary will be $92,366 - $123,164 annually, with a State of Wisconsin benefits package.</p> <p>Job Details</p> <p>RESPONSIBILITIES:</p> <p>1) Supervise and mentor technical staff, including the development and delivery of accurate and constructive annual performance review for direct reports. 2) Oversee day-to-day operations; develop and plan workload allocation and distribution of staff, technology, and other resources. 3) Identify subject matter deficiencies of departmental staff and ensure effective training is provided. 4) Ensure all departmental staff are actively contributing, via daily work assignments, to organizational objectives. 5) Ensure statewide technical infrastructure is operating optimally through collaboration with cross-functional teams to manage IT software, hardware and services. 6) Participate in development and delivery of the CCAP technology roadmap in support of strategic objectives. 7) Ensure infrastructure and network comply with CCAP technical standards and cybersecurity best practices. 8) Ensure accurate inventory records and an efficient inventory operation. 9) Review IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings. 10) Lead team, incident response efforts, and recovery related to infrastructure or network issues and outages. 11) Ensure all critical court records are adequately backed up, verified, and capable of restoration in the event of system failure or other disaster. 12) Ensure critical technical issues are resolved efficiently and effectively. 13) Apply root cause analysis and good problem-solving techniques when issues arise to ensure permanent resolution. 14) Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities. 15) Invest in and empowers a highly skilled and motivated technical workforce.</p> <p>Qualifications</p> <p>1) Technical degree in IT infrastructure required, with a Bachelors' degree in Information Technology preferred. 2) Minimum 2 years' experience IT Infrastructure leadership required, with 5 years preferred. 3) Experience in technical infrastructure design and architecture. 4) Experience in onsite and cloud platform IT management. 5) Experience with project management and supervision. 6) Experience with disaster recovery methodologies and tools. 7) Office 365 administration experience (Exchange, SharePoint, OneDrive, Teams). 8) Comprehensive knowledge of technical infrastructure design, frameworks, and architecture of on-premise and cloud environments; including AWS and Azure. 9) Windows and Linux server administration experience. 10) Network administration experience. 11) Knowledge of cybersecurity risk frameworks (NIST, CIS, PCI, etc.). 12) IT Service Level Management (ITSM) and Information Technology Infrastructure Library (ITIL) certification preferred.</p> <p>SPECIAL REQUIREMENTS:</p> <p>1) Employment will require a criminal background check. 2) Must meet the minimum standards for driving a state vehicle. 3) Must be able to travel throughout the State of Wisconsin with occasional overnights. 4) The Wisconsin Court System does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.</p> <p>How To Apply</p> <p>Please submit a cover letter and resume in a single .pdf document indicating the position #25-2509 Technical Operations Manager to human.resources@wicourts.gov. All materials should address your relevant education, experience, and skills as it relates to the qualifications and special requirements listed above. Failure to follow these procedures may result in your disqualification.</p> <p>Deadline to Apply</p> <p>In order to be assured consideration, applications must be received by 11:59 PM on March 23, 2025. The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested. For additional information on the court system, visit our website at www.wicourts.gov.</p> <p>Upon request, all prospective employees can obtain a copy of the Equal Employment Opportunity Utilization Report.</p>