<p>Examples of Typical Activities (Note these responsibilities may vary depending if the position is domestic or international)</p> <ul> <li>Monitor weekly customer online portals to review deductions and penalties for the period </li><li>Lead cross functional teams to research root cause and if needed develop corrective action plans for all locations </li><li>Communicate with internal and external warehouses, customer service rep., sales managers, accounting staff, supply chain planners and Logistics personnel to ensure that customer expectations are being met or exceeded </li><li>Interact with customer Logistics managers and customer deduction specialist to research deductions and penalties </li><li>Responsible to report all deduction and penalty findings and resolutions to upper management weekly </li><li>Work with Evenflo accounting team to ensure alignment and that financial reporting is consistent </li></ul> <p>Required Technical Competencies</p> <ul> <li>Excellent Verbal and Written Communication Skills </li><li>Proficient in Microsoft Office Suite (emphasis on Excel), Internet based tracking systems </li><li>Experience with ERP system </li><li>Organization skills </li><li>Project Management skills </li><li>Team leadership </li></ul> <p>Desired Technical Competencies</p> <ul> <li>Familiar with Retail Industry compliance requirements </li></ul> <p>Required Behavioral Competencies</p> <ul> <li>Builds Strategic Working Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals. </li><li>Information Monitoring - Sets up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it. </li><li>Quality Oriented - Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time. </li><li>Stress Tolerance - Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and to the organization. </li><li>Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learning through their application. </li><li>Customer Focus - Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships. </li></ul> <p>EEO/AA Employer</p>