<p>Company Description</p> <p>We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!</p> <p>Job Description</p> <p>We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.</p> <ul> <li>Answer incoming customer calls, emails, and chat messages in a timely and professional manner </li><li>Address customer inquiries, concerns, and complaints with empathy and patience </li><li>Process orders, returns, and exchanges accurately and efficiently </li><li>Maintain up-to-date knowledge of company products, services, and policies </li><li>Collaborate with other departments to resolve complex customer issues </li><li>Document customer interactions and update account information in our customer service software </li><li>Identify and escalate priority issues when necessary </li><li>Provide suggestions for improving customer service processes and procedures </li><li>Maintain a positive and supportive attitude while handling multiple tasks simultaneously </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong problem-solving abilities and attention to detail </li><li>Proficiency in customer service software and basic computer skills </li><li>Ability to multi-task and prioritize in a fast-paced environment </li><li>Previous customer service experience preferred </li><li>High school diploma or equivalent </li><li>Patient and empathetic demeanor with a genuine desire to help others </li><li>Ability to remain calm and professional in challenging situations </li><li>Strong team player with a positive attitude </li><li>Flexibility to work various shifts as needed </li></ul> <p>Additional Information</p> <p>BENEFITS</p> <ul> <li>Flexible Hours </li><li>Competitive wages </li><li>Employee discount on all food items </li><li>Advancement opportunities </li><li>Paid Training </li><li>Incredible Bonus Structure </li></ul> <p>FULL TIME DRIVERS BENEFITS (in addition to above benefits):</p> <ul> <li>Offered Health, Dental & Vision Insurance after 60 days of employment </li><li>Voluntary accident coverage/Critical illness coverage </li><li>Flexible Spending Accounts </li><li>Ability to contribute to a 401(k) </li></ul>