<p>At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.</p> <p>Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Restaurant Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.</p> <p>We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Restaurant Supervisor will be equal parts curious learner, innovator, administrator, mentor and motivator.</p> <p>The Restaurant Supervisor is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. All to be done in a manner consistent with The Dollywood Company Mission & Values.</p> <p>Summary of Essential Functions and Responsibilities</p> <ul> <li>Checks with Front Desk for daily occupancy/forecast to ensure adequate staffing for the day. Make adjustments as needed. Create all assignments for the shift to include section assignment, opening side work and closing side work </li><li>Ascertains the daily specials from kitchen and communicates them to the Servers </li><li>Ensure Hosts meet established grooming standards on a daily basis </li><li>Inspects dining room, outdoor patio, and lounge for cleanliness, proper supply levels and proper staffing. During inspection ensure all tables are set correctly and the entire dining room is in the original established settings </li><li>Monitors workstations ensuring the server galley is organized, the expo line, and restaurant are clean throughout the service period </li><li>Monitors the restaurant and lounge checking on quality of service and food, cleanliness, staffing levels, quality of food and seating are meeting our expectations of our guest. Maintains a clean and sanitary environment in compliance with all local and federal health codes </li><li>Performs service, bartender, busser, runner, expeditor and host duties as required </li><li>Uses POS accurately and makes adjustments to checks using the established guidelines. Handles cash and card transactions as directed. Ensure Servers are the only ones using their Micros card and not allowing any other Host to use their Micros card </li><li>Ensure all cash handling procedures are verified and complete daily </li><li>Participates and leads in upselling strategies as approved or directed by management </li><li>Distributes tips to Hosts that have earned them </li><li>Leads and participates in daily stand ups </li><li>Assists with staff instruction and coaches fellow Hosts in ensuring we are providing the highest quality of food product and following proper sequence of service </li><li>Resolves guest issues with food, beverage, service or timing </li><li>Focuses on guest interaction during the shift with the expectation of visiting every table at least once during each meal period to ensure we have met the guest expectations </li><li>Ensures completion of opening and closing checklists to include all alcohol has been put up when the lounge closes for the evening </li><li>Assists with inventory procedures and issuing of alcohol </li><li>Ensures that all alcohol storage is verified to be secure at the beginning and end of every shift </li><li>Supervises on-going job training </li><li>Maintains effective communication by providing: direction., coaching, mentoring, correction, training, support and development of the staff through timely and specific feedback and recognition </li><li>Monitors team to ensure performance exceptions are met </li><li>Assumes duties of Restaurant Manager in absence or as directed </li><li>Must be willing to work in other disciplines within the department as directed by management </li></ul> <p>Management reserves the right to change and/or add to these duties at any time.</p> <p>Education and Experience Required</p> <ul> <li>Requires thorough knowledge of a specialized or technical field </li><li>Previous supervisory experience, Highly Preferred </li><li>High Diploma, Required </li><li>Three Years job-related experience, Required </li><li>Must be able to obtain Serve Safe certification and ABC certification </li><li>Must be at least 18 years old </li><li>Basic computer knowledge and usage preferred </li><li>Must pass a pre-employment background check and drug test </li></ul> <p>Knowledge, Skills, and Abilities</p> <ul> <li>Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed </li><li>Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees </li><li>Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work </li><li>Must be self-motivated and disciplined </li><li>Must be able to prioritize and complete work assignments on a timely basis </li><li>Must maintain strict confidentiality and judgment regarding privileged information </li><li>Must be committed to continuous improvement </li><li>Must have professional appearance with good personal hygiene </li><li>Must promote and support a "team" work environment by cooperating and helping co-workers </li><li>Must be able to be productive in a fast-paced, dynamic environment </li><li>Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. </li><li>Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines. </li><li>Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills. </li><li>Must show appreciation of others. </li><li>Able to get along with other employees to work out problems and resolve conflicts </li><li>Able to comprehend instructions and retain information. </li><li>Able to perform duties consistent with creating a safe and secure environment for hosts and guests. </li><li>Able to be flexible to handle frequent changes in priorities. </li><li>Able to add, subtract, multiply and divide with accuracy. </li><li>Able to communicate effectively using standard English grammar and punctuation </li><li>Able to tolerate various temperatures while working outdoors. </li><li>Able to operate/drive a company vehicle with valid TN driver's license and insurance. </li><li>Able to meet the physical demands of the job </li><li>May compile objective and measurable data and produce reports. </li><li>May require operating knowledge of manufacturing or computer equipment or may require broad knowledge in clerical or service areas. </li><li>Able to lift up to 50 pounds </li></ul> <p>The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.</p>